Heather Fusco
Massapequa,NY
Summary
Passionate, experienced candidate with strong account management and negotiation skills who is eager to achieve company goals with a positive, team player attitude.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Account Specialist
Israel, Israel & Purdy
10.2021 - Current
- Manage 30+ No-Fault/PIP accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
- Prioritize daily tasks to streamline operations which allows attorneys to focus on their main tasks.
- Daily communications with clients, claims adjusters, doctors and medical billing companies.
- Review and processes EOBS, bill payments and verification requests.
- Sends weekly and months client reports
Office Manager
Law Offices Of Dino DiRienzo: No Fault
04.2009 - 09.2021
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow of all employees.
- Negotiated case/bill settlements
- Managed all operations of the American Arbitration portal
- Coordinated pre-arb bulk settlements
- Reviewed all preparations of AR1 packets
- Managed weekly payroll for all employees
- Calender coordination
- Weekly team check in meetings to address any current issues and set team company goals.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall office performance
- Created, maintained and updated filing systems for paper and electronic documents.
- Developed and maintained successful relationships with clients.
Education
Associate of Arts - Paralegal Studies
Nassau Community College
Garden City06.2009
Skills
- Account Administration
- Customer relationship development
- Document Management
- Microsoft Office/Excel proficiency
- Business Development
- Operations Management
- Staff Management
- Negotiation
- Business Planning
- Decision-Making
- Hiring and Training
- Task Delegation
Certification
CP- Certified Paralegal
Timeline
Account Specialist
Israel, Israel & Purdy
10.2021 - Current
Office Manager
Law Offices Of Dino DiRienzo: No Fault
04.2009 - 09.2021
Associate of Arts - Paralegal Studies
Nassau Community College
CP- Certified Paralegal
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