HEATHER GABELSBERG

Hot Springs,Arkansas

Summary

Patient-Focused Healthcare and Wellness Professional experienced in supporting patients and clinical teams across diverse healthcare settings. Achieved high levels of patient satisfaction through effective appointment coordination, accurate data entry, and meticulous management of confidential records. Focused on enhancing patient care and fostering strong client relationships by delivering exceptional service, administrative duties while maintaining compliance with HIPAA regulations.

Overview

years of professional experience

Work History

Owner

Botanical Bliss Skincare & Lashes, LLC

01.2021 - Current

Conducted detailed consultations, documented client histories, and explained services to provide individualized care tailored to client needs.
Maintained accurate confidential records and delivered consistent service to enhance client retention, referrals, and foster long-term relationships.
Coordinated client scheduling, intake, electronic records, payments, follow-up, inventory, and daily front-office operations to ensure seamless service delivery.

Mobile Phlebotomist

ARMO Diagnostics

09.2025 - 06.2026

Supported patients and clinical staff across physician offices, specialty clinics, hospitals, rehabilitation programs, and long-term care facilities throughout Central Arkansas.
Confirmed patient identity and demographic information, accurately documented services, and maintained HIPAA-compliant records in fast-paced clinical environments to ensure compliance and patient safety.
Reviewed insurance and account information for accuracy, identified discrepancies impacting billing, and communicated corrections to relevant staff to facilitate timely processing.
Coordinated changing schedules and travel routes independently while delivering calm, professional patient care and ensuring reliable service for patients.

Assistant to Director

Area Agency on Aging

04.2024 - 04.2025

Managed daily operations at center, greeted clients and visitors, answered phones, coordinated services, and ensured confidentiality of documentation.
Processed intake paperwork for clients and entered data while facilitating communication among seniors, caregivers, providers, and community resources.
Connected clients and families with Medicare, Medicaid, transportation, food, caregiving, and other community support resources.
Applied dementia education strategies and person-centered communication to support older adults with dignity and patience.

Office Manager

Garage Door Solutions, Inc.

07.2013 - 05.2020

Acted as the primary contact for customers, technicians, vendors, and insurance representatives in a high-volume service office.
Coordinated schedules, dispatched technicians, processed payments, maintained customer records, and managed A/R and A/P to streamline daily workflow.
Reviewed homeowners insurance information for claims and billing accuracy, resolving service concerns with professionalism and ensuring customer satisfaction.

Education

General Studies -

Pima Community College

Licensed Esthetician Program -

Bethany Beauty College

Paralegal Studies -

Center for Legal Studies

Skills

Patient intake
Insurance Information Review
HIPAA compliance
EMR/EHR: Athena
Patient Management Software
Client Management System
Payment processing
Data entry

Calendar management
Reception operations
High-volume communication
Office communication
Microsoft Office
Financial Management Tools
Financial Management Tools

Timeline