Heather Gagan
Medical Receptionist
San Ramon,CA
Summary
I am a professional, friendly and compassionate medical receptionist with over ten years experience. Most recently, over three years experience at John Muir Health, where I proudly demonstrated and fulfilled their mission, and delivered their brand promise of "We Listen", "We Explain," and "We Work Together as a Team." I love to help people in any way I can. It's a wonderful feeling to work with a talented group of medical personnel and streamline the core competencies that make John Muir Health stand out.
Overview
5
5
years of post-secondary education
8
8
years of professional experience
Work History
Medical Receptionist
John Muir Health
San Ramon, CA
10.2017 - 11.2020
- Welcomed and interacted with patients in a friendly, compassionate and professional manner.
- Proficiency in Epic, Outlook, NextGen, EMR, Microsoft Word and Excel.
- Checked patients in, verified patients demographic and current insurance information and updated all changes.
- Collected copays and account balances and researched and answered billing and statement questions.
- Responsible for maintaining a strict daily cash control balance.
- Scheduled appointments, procedures, follow-ups and kept track of no shows.
- Encouraged patients to join and explore JMH My Chart.
- Communicated with all levels of medical personnel to gather and convey information in a tactful and diplomatic manner.
- Assisted with training new hire front desk staff.
- Exercised considerable sound judgement and discretion when handling sensitive and confidential information and maintained proficiency on being HIPPA compliant.
- Excelled in problem solving, resourceful and creative capabilities.
- Maintained a clean and organized work station and front office.
Medical Receptionist
San Ramon Valley Primary Care
San Ramon, CA
12.2012 - 10.2017
- Welcomed and interacted with patients in a caring and enthusiastic manner.
- Proficiency in NextGen, EMR, Microsoft Word and Excel.
- Checked patients in, verified patients demographic and current insurance information and updated all changes.
- Collected copays and account balances.
- Responsible for maintaining a strict daily cash box balance.
- Scheduled appointments, procedures, follow ups and tracked no-shows.
- Checked patients out and generated and distributed their after visit summaries along with any referrals, imaging and lab orders.
- Excellent problem solving, resourceful and creative capabilities.
- Exercised considerable sound judgement and discretion when handling sensitive and confidential information and maintained proficiency on being HIPPA compliant.
- Excelled in problem solving, resourceful and creative capabilities.
- Maintained a clean and organized work station and front office.
Education
High School Diploma -
Churchlands Senior High School
Perth, Western Australia 08.1979 - 06.1984
Skills
Outstanding customer service skills
Excellent verbal and written communication skills
Excellent computer skills
Excellent organizational skills
Detail orientated
Excellent problem solving skills
Team driven for high reliability and performance
Medical terminology
Strong eagerness to learn and improve
Able to work nights, weekends, holidays
Timeline
Medical Receptionist
John Muir Health
10.2017 - 11.2020
Medical Receptionist
San Ramon Valley Primary Care
12.2012 - 10.2017
High School Diploma -
Churchlands Senior High School
08.1979 - 06.1984