Heather Gagan
Medical Receptionist
San Ramon,CA
Summary
I am a professional, friendly and compassionate medical receptionist with over ten years experience. Most recently, over three years experience at John Muir Health, where I proudly demonstrated and fulfilled their mission, and delivered their brand promise of "We Listen", "We Explain," and "We Work Together as a Team." I love to help people in any way I can. It's a wonderful feeling to work with a talented group of medical personnel and streamline the core competencies that make John Muir Health stand out.
Overview
5
5
years of post-secondary education
8
8
years of professional experience
Work History
Medical Receptionist
John Muir Health
San Ramon, CA
10.2017 - 11.2020
- Welcomed and interacted with patients in a friendly, compassionate and professional manner.
- Proficiency in Epic, Outlook, NextGen, EMR, Microsoft Word and Excel.
- Checked patients in, verified patients demographic and current insurance information and updated all changes.
- Collected copays and account balances and researched and answered billing and statement questions.
- Responsible for maintaining a strict daily cash control balance.
- Scheduled appointments, procedures, follow-ups and kept track of no shows.
- Encouraged patients to join and explore JMH My Chart.
- Communicated with all levels of medical personnel to gather and convey information in a tactful and diplomatic manner.
- Assisted with training new hire front desk staff.
- Exercised considerable sound judgement and discretion when handling sensitive and confidential information and maintained proficiency on being HIPPA compliant.
- Excelled in problem solving, resourceful and creative capabilities.
- Maintained a clean and organized work station and front office.
Medical Receptionist
San Ramon Valley Primary Care
San Ramon, CA
12.2012 - 10.2017
- Welcomed and interacted with patients in a caring and enthusiastic manner.
- Proficiency in NextGen, EMR, Microsoft Word and Excel.
- Checked patients in, verified patients demographic and current insurance information and updated all changes.
- Collected copays and account balances.
- Responsible for maintaining a strict daily cash box balance.
- Scheduled appointments, procedures, follow ups and tracked no-shows.
- Checked patients out and generated and distributed their after visit summaries along with any referrals, imaging and lab orders.
- Excellent problem solving, resourceful and creative capabilities.
- Exercised considerable sound judgement and discretion when handling sensitive and confidential information and maintained proficiency on being HIPPA compliant.
- Excelled in problem solving, resourceful and creative capabilities.
- Maintained a clean and organized work station and front office.
Education
High School Diploma -
Churchlands Senior High School
Perth, Western Australia 08.1979 - 06.1984
Skills
Outstanding customer service skills
undefinedTimeline
Medical Receptionist
John Muir Health
10.2017 - 11.2020
Medical Receptionist
San Ramon Valley Primary Care
12.2012 - 10.2017
High School Diploma -
Churchlands Senior High School
08.1979 - 06.1984
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