Heather Gagnier
Norfolk,VA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
11
11
years of professional experience
Work History
Mohs Surgical Coordinator and Medical Assistant
Virginia Dermatology And Skin Cancer Center
Norfolk, Virginia
07.2025 - Current
- Coordinated surgical schedules for dermatology and skin cancer procedures.
- Managed patient communications for pre-operative and post-operative instructions, ensuring patients understood their care plan.
- Facilitated insurance verification and authorization for surgical services.
- Liaised between physicians, vendors, insurance companies, patients, and families to coordinate surgical procedures and address inquiries.
- Ensured compliance with HIPAA regulations by keeping confidential records secure at all times.
- Entered data into electronic medical record system promptly and accurately, adhering to ICD-10 coding standards.
- Processed prescription requests from physicians and pharmacies while adhering to state regulations.
- Educated patients about medications, procedures and physician's instructions.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Reviewed prior authorization requests to ensure accuracy and completeness of required information.
Bartender
Bistro603
06.2024 - 06.2025
- Managed simultaneous customer, team, and business needs, ensuring timely service and minimizing errors.
- Served large customer volumes during special events, weekends, and nights, enhancing customer satisfaction.
- Streamlined bar inventory and storage procedures, maintaining optimal stock levels to meet customer demands.
Customer Care Specialist
WW International, Inc. (Weight Watchers)
12.2022 - 11.2023
- Managed member calls regarding tech issues, billing inquiries, cancellations, and program switches to ensure customer satisfaction
- Promoted and sold current website promotions to enhance customer engagement
- Utilized Genesys Cloud for managing customer interactions effectively.
- Managed multiple screens to enhance workflow efficiency.
- Addressed and resolved customer issues effectively to improve overall service quality
- Multitasking skills (the ability to speak on the phone while using a computer).
Restaurant General Manager
Mr Brews Taphouse
06.2017 - 04.2022
- Obtained ServSafe Manager certification to ensure food safety standards were met
- Enforced sanitary practices for food handling, cleanliness, and maintenance of kitchen and dining areas to uphold health standards.
- Ensured compliance with operational standards, company policies, and federal/state/local laws to maintain regulatory adherence.
- Completed all financial and personnel/payroll related administrative duties accurately and on time according to company policies and procedures.
Personal Trainer
Anytime Fitness
01.2018 - 04.2019
- Demonstrated commitment to understanding and addressing members' needs.
- Conduct fitness consultations and assessments to tailor programs for individual member needs
- Market and promote personal training, resulting in increased member acquisition and retention
- Maintain a positive attitude at all times when working with members
- Exemplified healthy lifestyle practices to inspire members and staff.
- Maintain positive attitude while engaging with members, fostering a welcoming environment
Flight Attendant
Frontier Airlines
10.2015 - 10.2016
- Inspected the interior of the aircraft prior to, during and after flights to make sure emergency equipment was in place
- Instructed passengers on proper stowage of luggage in overhead compartments and under seats to ensure safety and comfort during flights
- Properly communicated between the flight deck and the cabin crew prior to and during flights
- Coordinated communication between flight deck and cabin crew before and during flights to ensure smooth operations
- Provided beverages and food items while addressing passenger inquiries to enhance in-flight experience
Education
Bachelor Of Applied Science - Criminal Justice
University of Massachusetts-Lowell
Lowell, MAHigh School Diploma -
Nashua High School South
Nashua, NHSkills
- Patient coordination
- Patient engagement
- Patient advocacy
- Workday
- CRM system proficiency
- Software troubleshooting
- Conflict Management
- Leadership
- Team leadership
- Organizational skills
- Time management
- Communication skills
- Computer Proficiency
- Payroll
- Restaurant Management
Timeline
Mohs Surgical Coordinator and Medical Assistant
Virginia Dermatology And Skin Cancer Center
07.2025 - Current
Bartender
Bistro603
06.2024 - 06.2025
Customer Care Specialist
WW International, Inc. (Weight Watchers)
12.2022 - 11.2023
Personal Trainer
Anytime Fitness
01.2018 - 04.2019
Restaurant General Manager
Mr Brews Taphouse
06.2017 - 04.2022
Flight Attendant
Frontier Airlines
10.2015 - 10.2016
Bachelor Of Applied Science - Criminal Justice
University of Massachusetts-Lowell
High School Diploma -
Nashua High School South