Tiffany Desa

Surgical Coordinator/Front and Back Office Medical Assistant

Women's Center for OB/GYN

06.2021 - Current

Efficiently managed high volume caseloads while maintaining meticulous attention to detail in scheduling logistics and documentation.
Maintained strict adherence to HIPAA regulations, protecting the privacy of patient information at all times.
Improved patient experience by efficiently coordinating pre-operative preparations and post-operative follow-up care.
Conducted thorough chart reviews prior to surgery, identifying potential issues or discrepancies requiring resolution before proceeding with procedures.
Arranged pre-operative and post-operative appointments for surgical patients.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
Enhanced the overall patient experience with friendly service at reception while managing phones lines promptly to answer inquiries or book appointments efficiently.
Ensured proper follow-up care for patients by diligently scheduling referrals or additional tests as needed.
Assisted physician with minor procedures, including preparing the procedure room and sterilizing instruments.
Sanitized, restocked, and organized exam rooms and medical equipment.
Performed medical records management, including filing, organizing and scanning documents.
Oriented and trained new staff on proper procedures and policies.
Obtained and documented patient medical history, vital signs and current complaints at intake.
Demonstrated adaptability in fast-paced environments by swiftly shifting between front and back office tasks as needed.
Ordered prescription refills on behalf of existing office patients.
Scheduled surgeries by making arrangements with surgical centers and prepared charts and consent forms.