Heather Garcia
Chehalis,WA
Summary
Results-oriented Scheduler, highly effective at managing calendars in demanding, fast-paced environments and versed in resource loading and operations sequencing. Strong work ethic and adaptability. Focused on providing professional service and support to every office visitor. Positive nature with both customers and team.
Overview
8
8
years of professional experience
Work History
Diagnostic Scheduler
Olympia Orthopaedic Associates
Olympia , WA
2007.01 - 2012.03
- Maintained daily calendars, set appointments with clients.
- Gathered and documented insurance eligibility data, notified financial advocates of planned procedures, and requested prior authorization through third party websites.
- Tracked referrals/exams to make follow up appointments with patients.
- Assisted organizational efforts by filing, entering data and answering phones.
- Communicated schedule changes effectively throughout the organization when necessary.
- Analyzed demand and recommended updates to calendar schedule.
- Scheduled and confirmed appointments.
- Offered reception coverage to relieve staff during absences or breaks.
- Maintained positive working relationship with fellow staff and management.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Understood and followed oral and written directions.
- Completed day-to-day duties accurately and efficiently.
Bank Teller
Bank of America
Lacey , WA
2005.01 - 2007.01
- Maintained confidentiality of bank records, transactions and customer information.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Educated customers about different types of banking services available at the branch.
- Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Performed special services for customers, ordering bank cards and checks.
- Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
- Explained bank services, financial products and applicable fees to customers.
- Identified transaction errors when debits and credits did not balance.
- Reconciled cash and checks against computer records at end of shift.
- Took on additional shifts during busy periods to minimize staffing shortages.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Directed specific questions to appropriate branch personnel.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
Restaurant Hostess
Casa Mia Restaurants
Yelm , WA
2004.09 - 2005.01
- Answered telephone to provide dining information and take reservations.
- Managed reservations, waitlists, and special requests for large parties.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Monitored dining area to assess server capacity and estimate wait times.
- Assisted with setting up banquet rooms for special events.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Checked identification of patrons ordering alcoholic beverages when necessary.
- Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
- Built positive relationships with other front-of-house and kitchen staff.
- Balanced cash register at end of shift according to established procedures.
- Accepted payments from guests for dine-in and take-out foods.
Education
Associate of Arts - General
South Puget Sound Community College
Olympia, WA2016-06
Skills
- Recordkeeping Proficiency
- Effective Multitasking
- Schedule Coordination
- Teamwork and Collaboration
- Patient Scheduling
- Client Relations
- Insurance Verification
Timeline
Diagnostic Scheduler
Olympia Orthopaedic Associates
2007.01 - 2012.03
Bank Teller
Bank of America
2005.01 - 2007.01
Restaurant Hostess
Casa Mia Restaurants
2004.09 - 2005.01
Associate of Arts - General
South Puget Sound Community College
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