Summary
Overview
Work History
Education
Certification
Generic

Heather R Gentilin

Billings,US

Summary

  • Capstone of my experiences: Complex Care Manager
  • Knowledgeable Case Manager experienced in coordinating care for medically and socially complex individuals. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others.
  • Dedicated to providing assistance to individuals and families in need. Proficient in assessing individual circumstances, identifying resources and developing plans of action to deliver support. Proven ability to work independently and collaboratively with diverse stakeholders.
  • Total of 7 years in charge RN capacity and other staff oversight duties.
  • Computer skilled. Proficient in all documentation/record maintenance/paperwork to ensure accuracy and patient confidentiality.
  • Strong problem solving skills with a “think outside of the box” approach.
  • Broad-based knowledge of treatments, medications and procedures in medical setting that facilitate “bigger picture” patient care.

Overview

21
21
years of professional experience

Work History

Complex Care Manager

SCL Health, Vincent's Healthcare
03.2018 - 12.2023
  • Initial 6 months utilized filling in for an open UR position
  • Responsible for developing and launching the Complex Care Manager's program
  • It is a highly focused care management position directed at removing barriers to discharge
  • Duties included identifying and managing many of the most difficult mental health patients and collaborating with the local court systems in psychiatric placements and guardian ships
  • Managing patients and families in extremely difficult medical and social circumstances
  • Assisting and directing other care managers with problem solving with unusual placements and social situations
  • Close collaboration with Senior Leadership, Ethics, Nursing, Risk and Legal teams to execute solutions for patients
  • Participated in the Ethics Committee reviews
  • Rewarding collaboration and business relationships with community health care partners

Care Manager

Montrose Memorial Hospital
06.2016 - 11.2017
  • Case Management, Utilization Review
  • Discharge planning, Patient and physician advocacy
  • Coordinated timely, acute care transfers per EMTALA
  • Obtained Certified Case Manager (CCMC) status
  • VAMC, Grand junction, colorado

Transfer Coordinator

Veterans Affairs Medical Center
01.2013 - 01.2016
  • For NVCC/Choice
  • Developed a system to case-manage oncology patients outside of VA system
  • (one year) Charge RN for Community Living Center
  • (two years)
  • Gathered and organized materials to support operations.
  • Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.

Circulating Nurse, Operating Room

Family Health west
01.2011 - 01.2012
  • RN in OR, wrote policies/ procedures, ensured patient safety
  • Collaborated with members of patients' healthcare team to deliver appropriate level of care.
  • Provided effective bedside care to patients before and after procedures to deliver comfort.
  • Advocated for and strived to protect health, safety, and rights of patient.
  • Collected, labeled and transported specimens and delivered to lab for testing.
  • Coordinated with surgeons and staff to deliver safe patient care during operations.

Health Services Director

Aspen Ridge Specialized Alzheimer's Care
01.2010 - 01.2011
  • Oversight of 30+ employees
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
  • Developed targeted care plans for residents
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Implemented innovative programs to increase employee loyalty and reduce turnover. (Aspen Leaf rewards)
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Nurse Care Manager

Hospice and Palliative Care
01.2008 - 01.2010
  • Provided sensitive and timely care for patients within the hospice and palliative care philosophy.
  • Participated in Interdisciplinary Care Team meetings with the Medical Director and hospice care team.
  • Close collaboration with patients and family members to develop care plans tailored to provide care
  • Assessed healthcare needs and monitored effectiveness and progress plans to achieve desired outcomes.

Staff Nurse

St. Mary Hospital
05.2003 - 10.2008
  • Assessed physical, psychological, physiologic, and cognitive status of patients.
  • Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
  • Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
  • Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
  • Functioned as Charge RN for busy orthopedic unit
  • Trained as circulating RN in surgery
  • Trained in Emergency Medicine as ER staff RN

Education

Associate of Applied Science - Nursing

Western Wyoming Community College
Rock Springs, WY
09.2000 - 03.2003

Bachelor of Science - Nursing

Jacksonville University
Jacksonville, FL
01.2008 - Current

Certification

  • Certified Case Manager (CCM) 2017-2021
  • Trauma Nurse Core Curriculum 2009-2013
  • Certified Hospice and Palliative Care Nurse (CHPN) 2010-2014
  • ACLS 2007-2014
  • Trauma Nurse Core (TNCC) 2007-2010
  • BLS

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Heather R Gentilin