Heather Gibson
Midland,USA
Overview
10
10
years of professional experience
Work History
Front Desk Coordinator
Midland Pediatric Associates
Midland, Texas
11.2024 - Current
- I would verify medical insurance, answer phones, return voicemails in a prompt manner, schedule and reschedule, or cancel appointments, and collect payments.
- Verify patient demographics and update patient information when needed.
- Scan necessary documents into patients' charts.
Front Desk Administrator
Plum Pediatrics
Midland, TX
04.2024 - 10.2024
- I would verify medical insurance, answer phones, return voicemails in a prompt manner, schedule and reschedule, or cancel appointments, and collect payments.
- Verify patient demographics and update patient information when needed.
- Scan necessary documents into patients' charts.
Patient Access
Midland Memorial Hospital
Midland, TX
11.2023 - 04.2024
- I would register patients that came in for outpatient services.
- I would verify Medical insurance, verify demographics and update patient information when needed, answer general public questions, answer phone calls and makes phone calls to patients or to providers as needed.
- Read doctor orders and create a payment estimate based on what was being ordered and what insurance was not covering.
Community Supervision Officer Assistant
Midland Judicial District CSCD
Midland, USA
01.2019 - 01.2022
- Monitoring clients' cases that live outside Midland County, setting up payment plans, contacting other police and sheriff departments, contacting clients, entering new cases when a client is transferring in, processing ICOTS cases.
- Scheduling meetings with clients.
- Using Excel and Word to keep track of expiring cases and the caseload.
Community Service Coordinator
Midland Judicial District CSCD
Midland, USA
01.2019 - 01.2022
- Assisting non-profit organizations to be in the system to have clients complete their court-ordered hours, helping non-profit agencies with problems they encounter with a client or the use of tracking the hours with the App.
- Sending out letters and applications to new non-profit organizations that want to participate in our program.
- Part of my job duties as a community service coordinator was to set up an app on the non-profit agency phone or tablets.
- And was required to go to the businesses to help them set up and show how the process works.
- And also register them on the website that was used for the non-profit organizations to keep track of the community service hours.
Receptionist
Midland Judicial District CSCD
Midland, USA
01.2016 - 01.2022
- Answering phones, monitoring the lobby, answering general questions, assisting the public, and clients.
Restitution
Midland Judicial District CSCD
Midland, USA
01.2017 - 01.2019
- Handling the restitution checks given to the victims, sending letters to the victims to get basic information, entering fees on the clients' cases, keeping an excel spreadsheet of clients who owe money jointly, mail runs, and delivering checks to the courthouse and Midland County Treasure Office, covering the cashier and the receptionist when needed.
Cashier
Midland Judicial District CSCD
Midland, USA
01.2016 - 01.2017
- I was responsible for handling payments, deposits, covering the receptionist desk when needed, answering the public's questions, and monitoring the lobby.
Education
Level 1 Certification - Child Care/Development
Midland College
Midland, Tx01.2012
Diploma -
Lee High School
Midland, Tx01.2005
Skills
- Customer service
- Case management
- Written and verbal communication
- Microsoft Office
- Money/payment handling
- Reception
- Filing
- Listening Skills
- File Organization
- Document Management
- Guest check-in and check-out
- Pays attention to detail
- Experienced with Excel
References
Available upon request.
Timeline
Front Desk Coordinator
Midland Pediatric Associates
11.2024 - Current
Front Desk Administrator
Plum Pediatrics
04.2024 - 10.2024
Patient Access
Midland Memorial Hospital
11.2023 - 04.2024
Community Supervision Officer Assistant
Midland Judicial District CSCD
01.2019 - 01.2022
Community Service Coordinator
Midland Judicial District CSCD
01.2019 - 01.2022
Restitution
Midland Judicial District CSCD
01.2017 - 01.2019
Receptionist
Midland Judicial District CSCD
01.2016 - 01.2022
Cashier
Midland Judicial District CSCD
01.2016 - 01.2017
Level 1 Certification - Child Care/Development
Midland College
Diploma -
Lee High School
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