Heather Gibson
Stuart,FL
Summary
- Dynamic professional with a proven track record in guest service and relationship management. Skilled in chemical handling and fostering teamwork, consistently optimizing operations for improved efficiency. Run my own company for over 20 years. Have experience in service and customer care. I am a quick learner and take direction well.
Overview
2026
2026
years of professional experience
Work History
Pool Attendant
Marriot Hotel
Stuart, FL
08.2025 - Current
- Crafted strategic plans to improve service quality and increase client contentment.
- Managed client relationships, ensuring high levels of engagement and retention.
- Oversaw daily operations, optimizing workflows for efficiency and productivity.
- Trained and mentored new staff, fostering a collaborative work environment.
Owner
Self Employed Services
Stuart, FL
2007 - Current
- Crafted strategic plans to improve service quality and increase client contentment.
- Managed client relationships, ensuring high levels of engagement and retention.
- Oversaw daily operations, optimizing workflows for efficiency and productivity.
- Trained and mentored new staff, fostering a collaborative work environment.
Cocktail Waitress and Bartender
Refuge and Rocking Horse
Stuart, FL
1999 - 2002
- Provided exceptional customer service in high-pressure environments, enhancing guest satisfaction and retention.
- Managed multi-tasking efficiently during peak hours, ensuring timely order delivery and accurate billing.
- Collaborated with bartenders to create innovative cocktail offerings, increasing menu appeal and customer interest.
- Managed multiple orders simultaneously, ensuring accurate and prompt delivery of beverages to guests.
- Handled cash transactions accurately, balancing daily sales at the end of each shift without discrepancies consistently.
Education
High School Diploma - General Studies
Homestead High
Homestead, FL06.1993
Skills
- Guest service
- Decision-making
- Patience and empathy
- Initiative and Self-motivation
- Chemical handling proficiency
- Teamwork and collaboration
- Critical thinking
- Customer service
Timeline
Pool Attendant
Marriot Hotel
08.2025 - Current
Owner
Self Employed Services
2007 - Current
Cocktail Waitress and Bartender
Refuge and Rocking Horse
1999 - 2002
High School Diploma - General Studies
Homestead High