Heather Gifford
Cheyenne,WY
Summary
Detail-oriented team player with strong organizational and database skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Applications Analyst
Geospatial Analytics
04.2015 - 08.2024
- Developed comprehensive process documentation and training materials, streamlining system tool adoption and boosting team efficiency.
- Created Excel Pivot Tables to represent departmental productivity, improving report clarity by 15%.
- Conducted Quality Assurance regression testing to enhance mobile app and web instance productivity, leveraging data for progress.
- Utilized Tableau to provide critical analytic support, transforming complex data into KPI insights.
- Leveraged critical equipment and location CMMS records for multiple clients to simplify data collection.
Technical Writing /Team Trainer
Love’s Travel Stops & Country Stores
07.2009 - 02.2015
- Led the successful implementation of a comprehensive training program resulting in a 20% increase in technician productivity. Established monthly performance evaluations for a diverse team of 45-50 staff members.
- Executed comprehensive training modules on Windows, Retalix POS, and Inventory Management systems, increasing proficiency by 10% across teams.
- Partnered with cross-functional teams to establish accurate and up-to-date document review process for troubleshooting purposes.
- Developed and launched collaborative SharePoint team site, streamlining document sharing across departments.
- Streamlined troubleshooting processes by developing comprehensive knowledge base documentation leading to significantly reduce resolution times.
Administrative Assistant
Love’s Travel Stops & Country Stores
01.2003 - 01.2009
- Streamlined invoice processing and data entry workflows, enhancing operational efficiency and accuracy in financial reporting
- Conducted thorough monthly inventory assessments, identifying discrepancies and implementing corrective measures to minimize losses
- Managed diverse software systems, including Retalix POS and Microsoft Office, to optimize store operations and improve productivity.
Education
Associate’s Degree - Information Technology
ITT Technical Institute
Lexington, KY12.2006
Diploma -
Madison Central High School
Richmond, KY12.2000
Skills
- Organized
- Self-Motivator
- Teamwork
- Microsoft Office 365
- Pivot Tables
- Data Entry
- SharePoint
- Type 75
- Adaptability
- Multi-email
- Documentation
Volunteer Experience
Cheyenne Chamber of Commerce, Adopt an Airman, Cheyenne, WY, July 2022 to Present
- Working alongside the Program Director of 'Adopt an Airman' to match and place young first term airmen with host families in the community.
- Helping committee members enter and maintain a database (Google Suite) of host families and airmen to quickly reference valuable information.
Certification
SQL Training and Certification - Udmey, 2024
Timeline
Applications Analyst
Geospatial Analytics
04.2015 - 08.2024
Technical Writing /Team Trainer
Love’s Travel Stops & Country Stores
07.2009 - 02.2015
Administrative Assistant
Love’s Travel Stops & Country Stores
01.2003 - 01.2009
Associate’s Degree - Information Technology
ITT Technical Institute
Diploma -
Madison Central High School
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