Francisco Barba
Philadelphia,PA
Overview
8
8
years of professional experience
1
1
Certification
Work History
Applications Analyst
Live! Casino and Hotel
Philadelphia, PA
02.2024 - Current
- Oversee all gaming and non-gaming systems and applications in the casino and hotel.
- Adhere to state and municipal gaming compliance regulators, with application-specific requirements and deployment.
- Evaluate application security protocols to safeguard sensitive information.
- Utilize SQL to identify and troubleshoot database inconsistencies that are affecting day-to-day operations, such as patron data and plays not being properly processed by certain applications.
- Collaborate with developers, testers, analysts, vendors, and other stakeholders throughout the development lifecycle.
- Train staff and users to work with any new systems and programs implemented.
- Develop and implement procedures to test application functionality.
Customer Support Engineer II
Live! Casino and Hotel
Philadelphia, PA
11.2023 - 02.2024
- Created and maintained support documentation to facilitate knowledge sharing among team members.
- Utilized Active Directory and Office 365 to onboard new team members and provided them with proper job accesses.
- Performed root cause analysis on recurring issues to prevent future occurrences.
Customer Support Engineer I
Live! Casino and Hotel
Philadelphia, PA
12.2022 - 11.2023
- Handled issues by phone and email at the help desk, and provided general support, bug fixes, product updates, and configurations.
- Managed incident escalations and coordinated resolution efforts across multiple teams.
- Assisted customers with software installation and configuration, ensuring optimal setup.
Geotechnical Engineer
GHD
Bluffton, SC
03.2018 - 11.2020
- Conducted field data collection to assess soil and rock properties for various projects.
- Prepared detailed reports summarizing findings from site investigations and laboratory analyses.
Education
Bachelor of Science - Civil Engineering
University of Delaware
Newark05-2017
Skills
- User training and application analysis
- Root cause analysis
- Effective communication
- Team collaboration
- Attention to detail
- System documentation
- Application integration
Certification
Springboard (11/2020 - 4/2021) - Data Science Certificate
Timeline
Applications Analyst
Live! Casino and Hotel
02.2024 - Current
Customer Support Engineer II
Live! Casino and Hotel
11.2023 - 02.2024
Customer Support Engineer I
Live! Casino and Hotel
12.2022 - 11.2023
Geotechnical Engineer
GHD
03.2018 - 11.2020
Bachelor of Science - Civil Engineering
University of Delaware