Summary
Overview
Work History
Education
Skills
Timeline
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Donald Baker

SURPRISE,AZ

Summary

Proven Applications Analyst at CommonSpirit Health. Expert in application integration and fostering stakeholder relationships, I excel in multitasking and problem-solving, significantly improving operational efficiency and system stability.

Proactive Customer Focused Applications Analyst with a track record of enhancing application reliability and user satisfaction. SME supporting Meditech EHR Clinical Applications, and Scripting. Exceptional communication and collaborative skills, with Physicians, Clinical teams, Business stakeholders, and Technical staff.

Overview

33
33
years of professional experience

Work History

Applications Analyst

CommonSpirit Health
11.2004 - 01.2022
  • Boosted application reliability by conducting thorough testing and implementing rigorous quality assurance protocols.
  • Collaborated with cross-functional teams to develop customized software solutions, driving efficiency improvements across the organization.
  • Collaborated with software development teams to ensure seamless integration of applications into existing systems, minimizing disruption to endusers.
  • Cultivated strong relationships with key stakeholders, Physicians, Nurses, Allied Health Providers, and EHR Vendors fostering open communication channels that facilitated efficient problem solving.
  • Increased end-user satisfaction by promptly investigating incidents, providing timely support, and efficiently resolving technical issues reported by the end-users.
  • Enhanced user experience by designing and implementing intuitive user interfaces for applications.
  • Reduced downtime and improved system stability with proactive maintenance and troubleshooting.

Clinical Applicaions Analyst

Eastern Connecticut Healthcare Network
06.2001 - 11.2004
  • Assisted with system upgrades and migrations while minimizing operational disruptions during transitional periods.
  • Supported the successful adoption of new clinical applications by developing tailored training materials for various user groups within the organization.
  • Streamlined workflows for improved efficiency, customizing clinical application configurations to meet user needs.
  • Established best practices for application usage, fostering a cohesive approach among teams and promoting optimal patient care.
  • Troubleshot technical issues, offering timely resolution to minimize downtime and maintain productivity levels within the clinic.
  • Enhanced patient care by implementing and optimizing clinical applications in collaboration with healthcare professionals.
  • Liaised between vendors and internal stakeholders during implementation projects, ensuring alignment of goals and expectations.
  • Served as a subject matter expert on various clinical applications, staying up-to-date on industry trends and best practices in order to provide informed guidance to team members.

Applications Specialist

MEDITECH
06.1999 - 03.2001
  • Served as a key liaison between developers and end-users during application implementation phases to ensure seamless transitions.
  • Managed software updates and patches, ensuring all applications remained up-to-date and secure.
  • Developed comprehensive training materials for users, increasing their proficiency with applications.
  • Enhanced application functionality by identifying and resolving software issues in a timely manner.
  • Delivered high-quality customer support by providing prompt troubleshooting assistance for various technical issues.
  • Delivered support training to help customers learn key features of applications.
  • Led successful integration efforts between disparate systems or platforms, enhancing overall operational efficiency within the organization.

Licensed Practical Nurse

Memorial Hospital of Rhode Island,
05.1989 - 06.1999
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted with admissions, appointments, transfers, and discharges.
  • Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
  • Comforted and counseled patients and families throughout care process.
  • Improved patient outcomes by administering medications, monitoring vital signs, and documenting relevant information.
  • Adapted quickly to changing patient needs, adjusting care plans accordingly to ensure optimal outcomes in diverse clinical scenarios.
  • Cared for wounds, provided treatments, and assisted with procedures.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Provided compassionate palliative care for terminally ill patients while supporting their emotional needs during end-of-life stages.
  • Administered controlled narcotics, inserted IVs, and performed catheterizations.
  • Demonstrated excellent technical skills in wound dressing changes, IV therapy administration, catheter insertion, and other routine nursing procedures.
  • Used aseptic techniques to provide sterilized wound care and dressing applications.
  • Ensured regulatory compliance by adhering to infection control protocols and maintaining accurate documentation of patient data.
  • Delivered updates in patient status to charge nurse, recording changes in medical records.

Education

GED -

Thomas More College
Fort Mitchell, KY 41017
06.1971

Certificate of Nursing - Nursing

Cincinnati Public School of Practical Nursing
Cincinnati, OH 45202
06.1978

Skills

  • Application Integration
  • Customer Support
  • NPR Report Writing
  • Software Implementation
  • Report Generation
  • Software Debugging
  • End-user support
  • Problem-Solving
  • Multitasking
  • Attention to Detail
  • Time management abilities
  • Problem-solving aptitude
  • Relationship Building
  • Task Prioritization
  • Training and mentoring

Timeline

Applications Analyst

CommonSpirit Health
11.2004 - 01.2022

Clinical Applicaions Analyst

Eastern Connecticut Healthcare Network
06.2001 - 11.2004

Applications Specialist

MEDITECH
06.1999 - 03.2001

Licensed Practical Nurse

Memorial Hospital of Rhode Island,
05.1989 - 06.1999

GED -

Thomas More College

Certificate of Nursing - Nursing

Cincinnati Public School of Practical Nursing
Donald Baker