Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Heather Gilliam

Honolulu,HI

Summary

Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.

Overview

16
16
years of professional experience
1
1
Certification

Work History

RN Floor Manager

Center for Natural Healing Hawaii
08.2022 - 04.2023
  • Prioritized and distributed assignments and workload based on individual staff strengths and experience.
  • Provided direct patient care, stabilized patients, and determined next course of action.
  • Fostered improvement in staff development, personnel training, and standards of patient care.
  • Collaborated with the physician to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.

RN - Primary Care

PeaceHealth, SJMC
10.2020 - 11.2021
  • Returned to the outpatient primary clinics to work in the role of the RN again mainly supporting the RN team in telephone triage.

RN Primary Care Clinic Supervisor

PeaceHealth, SJMC
06.2020 - 10.2020
  • Supported the primary care nursing staff's needs, concerns, and questions and worked to make their work environment run smoothly and efficiently
  • Communicated with the RN staff on the daily needs of the clinics with all staffing and clinic updates
  • Stayed in communication with other clinic supervisors and clinicians on how nurses can best support their needs
  • Lead a new pilot program which had nurses working to the top of their scope assisting clinicians with their in-baskets by educating patients on their results when clinicians were out of office so that when they return, results have been addressed and will just need reviewed for anything further by the clinician
  • Conducted coaching as needed and addressed communication issues as they arose.

RN Primary Care Clinic Lead

PeaceHealth, SJMC
05.2019 - 06.2020
  • Assisted the nursing supervisor with the daily staffing, huddle updates, nursing schedule, solving issues in the clinic, light coaching, training new hires, especially in phone triage, lead RN in phone triage, assisted providers with their in-basket work.

RN - Primary Care Clinic

PeaceHealth, SJMC
05.2015 - 06.2019
  • Triage nurse overseeing the triage department and training new nurses, worked in primary care and urgent care assisting providers with patient care.

RN, In-Patient Psychiatric

PeaceHealth
03.2014 - 05.2015
  • Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
  • Managed care from admission to discharge.
  • Organized and managed care of patients undergoing various therapies and procedures.
  • Provided direct patient care, stabilized patients, and determined next course of action.
  • Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
  • Administered medications via oral, IV, and intramuscular injections and monitored responses.
  • Updated patient charts with data such as medications to keep records current and support accurate treatments.
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
  • Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.

LPN

Telephone Triage
01.2011 - 03.2014
  • Took patient telephone triage calls under the direct supervision of the RN and documented accurate and complete patient information to address patient problems and expected outcomes.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.


LPN - Outpatient Psychiatric Nurse

PeaceHealth
06.2010 - 01.2011
  • Assessed patients daily in the office, dispensed oral and IM medications as prescribed, filled med boxes, and updated providers with daily reports on patients.
  • Documented accurate and complete patient information to address patient problems and expected outcomes.
  • Assisted patients with pharmaceutical applications to obtain their medications free of charge.

CNA

In-home Care
07.2007 - 12.2009
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.

Education

Associate of Applied Science - Nursing

Lower Columbia College
Longview, WA
12.2013

Skills

  • Ability to lead, inspire, and teach
  • Positive, reliable, self-directed, efficient, critical thinker, motivated, approachable, quick learner, and team player
  • Led a pilot program for RNs assisting and covering Clinicians' in-baskets at the highest scope of the RN licensure
  • Organized and oversaw the Patient Assistance Program to help patients receive their medications through the help of drug companies
  • Grievance officer and union rep for WSNA
  • Board member for city little league and in charge of concessions/scheduling

Certification

  • RN Licenses for Hawaii & Washington - current
  • BLS -current

References

  • Shannon Mahouski, 360-562-7364, smahouski@peacehealth.org
  • Glenda Derby, 360-431-4815, danglen5@msn.com
  • Holly Benedict, 360-957-5271

Timeline

RN Floor Manager

Center for Natural Healing Hawaii
08.2022 - 04.2023

RN - Primary Care

PeaceHealth, SJMC
10.2020 - 11.2021

RN Primary Care Clinic Supervisor

PeaceHealth, SJMC
06.2020 - 10.2020

RN Primary Care Clinic Lead

PeaceHealth, SJMC
05.2019 - 06.2020

RN - Primary Care Clinic

PeaceHealth, SJMC
05.2015 - 06.2019

RN, In-Patient Psychiatric

PeaceHealth
03.2014 - 05.2015

LPN

Telephone Triage
01.2011 - 03.2014

LPN - Outpatient Psychiatric Nurse

PeaceHealth
06.2010 - 01.2011

CNA

In-home Care
07.2007 - 12.2009

Associate of Applied Science - Nursing

Lower Columbia College

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Heather Gilliam