Heather Golden
Lakewood,CO
Summary
Results-focused Senior Stylist dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Overview
14
14
years of professional experience
Work History
Senior Stylist
Beauty Brands
Broomfield, CO
01.2021 - 08.2024
- Demonstrated expertise in a wide range of hair types and textures, catering to diverse clientele with varying needs.
- Provided nail care including pedicures and manicures as well as gel polish applications
- Assisted in client tailored retail sales.
- Contributed to salon revenue growth by developing strong relationships with clients and securing repeat bookings.
- Maintained a clean work area adhering to strict hygiene standards while upholding the salon''s reputation for professionalism.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
Staff-Senior Stylist
Beauty Brands
Shiloh, IL
10.2016 - 01.2021
- Promoted from Staff to Senior stylist eventually transferring within the company to the Broomfield, Colorado location
- Assited part time as a receptionist to help build client relations and understand the scheduling system.
- Implemented new techniques learned from industry workshops, enhancing the overall quality of services offered at the salon.
- Contributed to salon revenue growth by developing strong relationships with clients and securing repeat bookings.
- Demonstrated expertise in a wide range of hair types and textures, catering to diverse clientele with varying needs.
- Maintained a clean work area adhering to strict hygiene standards while upholding the salon''s reputation for professionalism.
Stylist
Regis Co.
Fairview Heights, IL
02.2016 - 06.2016
- Began building relationships with clients and acquiring additional skills to meet guest needs
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Organized sales area and work station to showcase products and boost sales.
- Counted and documented opening and closing cash amounts daily.
Cashier, Detailer and Prep
Paradise Car Wash
Yorkville, IL
02.2014 - 02.2016
- Assisted customers with inquiries about available services or pricing options, guiding them toward appropriate selections based on their needs.
- Delivered high-quality car wash services using high-pressure washers, vacuums and detailing tools.
- Demonstrated attention to detail while performing various tasks such as prepping cars, operating machinery, and applying cleaning solutions.
- Optimized workflow by rotating between different roles within the car wash process as needed.
- Received check, cash and credit card payments from customers, gave back balance, and maintained accounts of payments received on daily basis.
Child care associate
Club 47
Yorkville, IL
08.2010 - 02.2014
- Aided in conflict resolution among children using positive communication techniques that fostered empathy and understanding.
- Contributed to the enhancement of fine motor skills with art projects, puzzles, and other hands-on activities.
- Provided personalized care for infants and toddlers, attending to their specific feeding, diapering, and sleeping needs.
- Actively supervised outdoor playtime to ensure safety while encouraging physical activity and cooperative play among peers.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Education
Cosmetology License -
Regency Beauty Institute
Fairview Heights, IL01.2016
Diploma -
Yorkville High School
Yorkville, IL05.2014
Skills
- Communication
- Time Management
- Problem Solving
- Customer Service
- Attention to detail
- Adaptable to change
- Professionalism and Etiquette
- Client Retention Strategies
- Appointment scheduling proficiency
- Teamwork and Collaboration
Timeline
Senior Stylist
Beauty Brands
01.2021 - 08.2024
Staff-Senior Stylist
Beauty Brands
10.2016 - 01.2021
Stylist
Regis Co.
02.2016 - 06.2016
Cashier, Detailer and Prep
Paradise Car Wash
02.2014 - 02.2016
Child care associate
Club 47
08.2010 - 02.2014
Cosmetology License -
Regency Beauty Institute
Diploma -
Yorkville High School