Heather Golden
Lakewood,CO
Summary
Results-focused Senior Stylist dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Overview
14
14
years of professional experience
Work History
Senior Stylist
Beauty Brands
01.2021 - 08.2024
- Demonstrated expertise in a wide range of hair types and textures, catering to diverse clientele with varying needs.
- Provided nail care including pedicures and manicures as well as gel polish applications
- Assisted in client tailored retail sales.
- Contributed to salon revenue growth by developing strong relationships with clients and securing repeat bookings.
- Maintained a clean work area adhering to strict hygiene standards while upholding the salon''s reputation for professionalism.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
Staff-Senior Stylist
Beauty Brands
10.2016 - 01.2021
- Promoted from Staff to Senior stylist eventually transferring within the company to the Broomfield, Colorado location
- Assited part time as a receptionist to help build client relations and understand the scheduling system.
- Implemented new techniques learned from industry workshops, enhancing the overall quality of services offered at the salon.
- Contributed to salon revenue growth by developing strong relationships with clients and securing repeat bookings.
- Demonstrated expertise in a wide range of hair types and textures, catering to diverse clientele with varying needs.
- Maintained a clean work area adhering to strict hygiene standards while upholding the salon''s reputation for professionalism.
Stylist
Regis Co.
02.2016 - 06.2016
- Began building relationships with clients and acquiring additional skills to meet guest needs
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Organized sales area and work station to showcase products and boost sales.
- Counted and documented opening and closing cash amounts daily.
Cashier, Detailer and Prep
Paradise Car Wash
02.2014 - 02.2016
- Assisted customers with inquiries about available services or pricing options, guiding them toward appropriate selections based on their needs.
- Delivered high-quality car wash services using high-pressure washers, vacuums and detailing tools.
- Demonstrated attention to detail while performing various tasks such as prepping cars, operating machinery, and applying cleaning solutions.
- Optimized workflow by rotating between different roles within the car wash process as needed.
- Received check, cash and credit card payments from customers, gave back balance, and maintained accounts of payments received on daily basis.
Child care associate
Club 47
08.2010 - 02.2014
- Aided in conflict resolution among children using positive communication techniques that fostered empathy and understanding.
- Contributed to the enhancement of fine motor skills with art projects, puzzles, and other hands-on activities.
- Provided personalized care for infants and toddlers, attending to their specific feeding, diapering, and sleeping needs.
- Actively supervised outdoor playtime to ensure safety while encouraging physical activity and cooperative play among peers.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Education
Cosmetology License -
Regency Beauty Institute
Fairview Heights, IL01.2016
Diploma -
Yorkville High School
Yorkville, IL05.2014
Skills
- Communication
- Time Management
- Problem Solving
- Customer Service
- Attention to detail
- Adaptable to change
- Professionalism and Etiquette
- Client Retention Strategies
- Appointment scheduling proficiency
- Teamwork and Collaboration
Timeline
Senior Stylist
Beauty Brands
01.2021 - 08.2024
Staff-Senior Stylist
Beauty Brands
10.2016 - 01.2021
Stylist
Regis Co.
02.2016 - 06.2016
Cashier, Detailer and Prep
Paradise Car Wash
02.2014 - 02.2016
Child care associate
Club 47
08.2010 - 02.2014
Cosmetology License -
Regency Beauty Institute
Diploma -
Yorkville High School
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