HEATHER GOLDEN
Fort Littleton,PA
Overview
31
31
years of professional experience
Work History
ACCOUNTING ANALYST
CORELLE BRANDS LLC
01.2000 - Current
- Cash application in multiple currencies, intercompany payments
- Process credit card payments in Shopify
- Manage daily cash and credit card reconciliations
- Research and identify open credits and deductions
- Monitor weekly aging and contact past due customers
- Negotiate payment terms and plans
- Review credit line increases
- Generate and enter invoices
- Respond to collection inquiries via email & phone
- Collaborate with customer service & sales to resolve issues
- Support month end and year end close
- Handle audit requests as necessary
- Report issues to AR manager promptly
- Mentoring & training new team members
FRAUD CUSTOMER SERVICE REPRESENTATIVE
CITIBANK
01.1994 - 01.2000
- Investigating transactions flagged as suspicious
- Research and resolve inquiries regarding card activity
- Close accounts affected by fraud
- Manage customer service inquiries
- Mentoring & training new team members
Timeline
ACCOUNTING ANALYST
CORELLE BRANDS LLC
01.2000 - Current
FRAUD CUSTOMER SERVICE REPRESENTATIVE
CITIBANK
01.1994 - 01.2000