KIMBERLY MCELROY
Auburndale,FL
Summary
Highly-motivated employee with the desire to take on new challenges. Over 35 years of customer service, strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
35
35
years of professional experience
Work History
Accounting Analyst
Jackson National Life Inc
Lansing, MI
07.1988 - 04.2023
- Exceptional financial Analysis skills, financial reports, and account reconciliation
- Entered and approved Journal Entries into Oracle
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Troubleshot shortages and overages to support quality control efforts.
- Led team engagement to assist cross-functional departments and achieve goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Mentored new employees on procedures and policies to maximize team performance.
- Met or exceeded customer service metrics by providing excellent customer support.
- Prevented key account losses by researching discrepancies and correcting problems.
Education
IBM 3742 Key diskette recorder & Fundamentals of Data Entry -
Lansing Community College
12.1987
Some College (No Degree) - General Business
Lansing Community College
Skills
- Excellent ability to build and maintain a business relationship with clients by providing professional and accurate service
- Ability to diffuse difficult customer challenges and possess excellent problem-solving skills
- Leadership experience, with the ability to handle confidential or sensitive information
- Data Entry
- Proven team player who works well alone, with little or no supervision, or as part of a group
- Upbeat and Positive Personality
- Data Entry and Maintenance
- Transaction Processing
- Creative Problem Solving
Timeline
Accounting Analyst
Jackson National Life Inc
07.1988 - 04.2023
IBM 3742 Key diskette recorder & Fundamentals of Data Entry -
Lansing Community College
Some College (No Degree) - General Business
Lansing Community College
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