Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager
Jennifer Olson
Open To Work

Jennifer Olson

Independence,MO

Work Preference

Job Search Status

Open to work

Desired Job Title

Office ManagerShipper Packer

Location Preference

RemoteOn-Site
Location: Independence, MO, USKansas City, MO
Open to relocation: No

Salary Range

$45000/yr - $200000/yr

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time off

Summary

Earned Employee of the Month honors on two occasions at Brilliant and various previous employers to acknowledge exceptional performance.

Redesigned workflows to improve operational efficiency and achieve cost-effectiveness.

Analyzed and integrated ideas to optimize processes for improved team collaboration and leadership effectiveness.

Overview

22
22
years of professional experience

Work History

Office Manager

Penguin Express Trucking LLC
Kansas City, MO
05.2023 - 10.2025
  • Managed daily office operations, ensuring efficient workflow and adherence to company policies.
  • Coordinated logistics for shipping and receiving, optimizing transportation schedules and reducing delays.
  • Implemented inventory tracking system, improving accuracy of stock levels and order fulfillment processes.
  • Developed office procedures that enhanced communication among departments, fostering collaboration and efficiency.
  • Oversaw maintenance of office equipment, coordinating repairs to minimize downtime and maintain productivity.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.
  • Increased customer satisfaction by developing effective client feedback system that led to service improvements.

Shipper Packer

Brillient
Lee's Summit, MO
12.2003 - 07.2022
  • Facilitated global distribution of immigration records to international offices.
  • Facilitated communication with clients through phone and email correspondence.
  • Managed coordination of projects for large shipment logistics.
  • Collaborated with government programs to ensure accurate document verification.
  • Executed bond support operations to ensure compliance and efficiency.
  • Executed accurate data entry processes to ensure information integrity.
  • Executed file retrieval processes to ensure timely access to necessary documents.
  • Organized and interfiled documents into designated files.

Education

No Degree - Criminal Justice

University of Central Missouri
Warrensburg, MO

Skills

Achieved high customer satisfaction ratings through effective resolution of inquiries and complaints Enhanced service processes, resulting in improved customer retention Cultivated strong relationships with clients to foster loyalty and repeat business

Achieved seamless office operations by implementing efficient management strategies Enhanced team performance through proactive support and resource management Cultivated strong relationships with stakeholders to drive organizational success

Implemented effective organizational strategies to manage multiple tasks and deadlines

Achieved seamless office operations through effective management of administrative tasks Enhanced team performance by providing timely support and resources Improved document organization, resulting in increased efficiency in information retrieval

Achieved high levels of data accuracy through diligent entry and verification processes Improved data accessibility by organizing information systematically Contributed to overall project success by maintaining reliable data records

Developed strategies for effective communication and resolution of customer inquiries

Developed and delivered clear oral and written communication to ensure understanding among diverse stakeholders

Executed billing procedures, including invoice generation and payment tracking, to enhance revenue collection efficiency

Coordinated scheduling and calendar management, prioritizing tasks and appointments for efficient time utilization

Coordinated various administrative tasks, ensuring effective communication and organization within the team

Achieved accurate financial reporting through diligent bookkeeping practices Streamlined reconciliation processes to enhance data reliability Contributed to informed financial decisions through comprehensive reporting

Streamlined document management systems to facilitate easy access and maintain data integrity

Achieved timely payroll processing and effective budget management, contributing to overall financial health Improved financial reporting processes, resulting in enhanced visibility of budget performance Streamlined expense tracking, leading to more informed decision-making

Managed documentation and data entry tasks to ensure accurate record-keeping and organization

Analyzed discrepancies in account balances and resolved issues to uphold accurate financial reporting

Achieved timely collection of outstanding debts through effective negotiation and relationship management Improved cash flow by implementing efficient credit assessment procedures Enhanced client satisfaction by providing clear communication regarding payment expectations

Engaged with stakeholders to build trust and facilitate effective communication

Oversaw mail distribution and sorting activities, maintaining accurate records and facilitating prompt responses to inquiries

Coordinated detailed scheduling activities, ensuring alignment with project timelines

Organized and maintained scheduling coordination to ensure effective communication and collaboration among team members

Monitored stock levels and conducted regular audits to maintain accurate inventory records

Implemented effective staff management strategies to optimize workforce efficiency

Implemented strategic operations management practices to optimize resource allocation and operational workflows

Coordinated inventory control and procurement activities to maintain optimal stock levels

Supervised administrative processes, maintaining compliance and optimizing workflow efficiency

Achieved improved team performance through effective training programs Enhanced employee skills and knowledge through targeted coaching initiatives Fostered a culture of continuous learning and development within the organization

Achieved streamlined documentation processes that improved project tracking Enhanced control measures that minimized errors and increased compliance Delivered organized documentation that supported effective decision-making

Coordinated cross-departmental efforts for successful policy implementation, aligning with organizational objectives

Achieved timely reimbursement for team expenses through effective management of reporting processes Improved accuracy of expense tracking, resulting in reduced discrepancies Enhanced collaboration with finance teams to facilitate smoother expense claim resolutions

Achieved improved team performance through comprehensive staff training programs Enhanced employee retention by providing ongoing development opportunities Cultivated a culture of continuous learning and skill enhancement within the organization

Oversaw preparation and analysis of financial statements, ensuring adherence to accounting standards and regulations

Analyzed data and compiled detailed reports to provide insights for strategic planning and performance evaluation

Coordinated business administration activities, ensuring compliance with policies and effective resource allocation

Managed comprehensive travel schedules, including booking flights, accommodations, and transportation

Executed thorough documentation processes to ensure clarity and accessibility of information across teams

Analyzed compliance metrics and implemented monitoring strategies to enhance operational compliance

Achieved successful project completions by managing diverse teams effectively Delivered projects within established timelines and financial parameters through strategic oversight Cultivated strong relationships with stakeholders to drive project success

Facilitated contract administration by reviewing, negotiating, and executing agreements to optimize operational efficiency

Managed contract negotiations, ensuring compliance with organizational policies and legal requirements

Achieved seamless data retrieval through effective collaboration with technical teams Enhanced data integrity by implementing rigorous quality checks Improved project outcomes by streamlining data access and management processes

Achieved streamlined office operations through effective use of management software Enhanced team collaboration and communication by optimizing software features Improved task tracking and project management efficiency through strategic software deployment

Analyzed data and trends to drive effective decision-making in organizational initiatives

Achieved seamless project execution by cultivating strong partnerships among team members Enhanced overall productivity through effective collaboration and conflict resolution strategies Fostered an environment of trust and cooperation, resulting in improved team performance

Oversaw team dynamics and performance, fostering a culture of accountability and continuous improvement

Coordinated and maintained schedules to ensure timely project execution and adherence to deadlines

Analyzed existing processes and identified opportunities for improvement to elevate overall performance

Coordinated cross-functional teamwork to drive successful project outcomes

Analyzed complex issues and implemented innovative solutions to improve overall performance

Conducted thorough reviews and assessments to identify and rectify discrepancies

Developed and maintained detailed schedules to ensure efficient task completion

Achieved seamless project execution through effective multitasking and organization Enhanced team collaboration by implementing structured workflows Improved operational efficiency by prioritizing tasks and resources effectively

Applied strategic problem-solving techniques to enhance team performance and efficiency

Achieved seamless communication flow within teams, resulting in improved project alignment Developed comprehensive written materials that enhanced stakeholder understanding and engagement Cultivated strong relationships through effective verbal interactions, driving project success

Achieved improved communication efficiency through strategic phone and email interactions Enhanced client satisfaction by fostering professional correspondence standards Resolved inquiries swiftly, contributing to a positive team environment

Timeline

Office Manager

Penguin Express Trucking LLC
05.2023 - 10.2025

Shipper Packer

Brillient
12.2003 - 07.2022

No Degree - Criminal Justice

University of Central Missouri