Heather Goodfallow

• Tasked with delivering goods and services to costumers on time and in excellent condition
• Planning optimal routes to ensure time efficiency and to minimize delays
• Communicating with business and restaurant employees to ensure orders are correct and all items are received
• Communicating with costumers via text and phone calls about the status of their order
• Communicating with costumers about any potential delays or problems with their order and working to resolve all issues
• Handling food in a safe manner
• Driving safely and maintaining a clean driving record
• Utilizing GPS to optimize routes and continuously meet estimated delivery times
• Fallowing specific written instructions when delivering items.

Management

· Communicating with owner about daily required tasks such as feeding, grooming, any incoming deliveries or services and any required medical treatment for horses

· Insuring all farrier and vet appointments are scheduled appropriately

· Communicating with feed store to fulfill orders of any need items for the barn

· Calling in hay/food delivery orders and assisting delivery drivers with unloading and placement of deliveries

· Directed any incoming service workers such as farrier, vet, repairmen, plumbing, pests control, ect.

· Managing stall crew to insure their daily required tasks are completed to owners standards

· Making decisions if the owner is unavailable or off the property

· Noting any signs of trouble or property damage (fallen trees, broken fence rails, trespassers) and notifying owner immediately

· Documenting all daily activities in a journal

Cleaning

Responsible for maintaining a clean and organized environment with tasks such as:

· Sweeping/mopping main barn and adjoining rooms

· Cleaning/sanitizing bathroom

· Cleaning/sanitizing horse bathing area

· Doing laundry

· Cleaning equipment

· Raking outdoor debris

· Cleaning/sanitizing all horse supplies: brushes, buckets, ect.

· Wiping down all counters

· Vacuuming office area

· Keeping office desk organized

· Noting any signs of pests and notifying the owner immediately

Grooming/Care

Responsible for the grooming and general care of eight horses with tasks including:

· Bringing in each horse in the morning and turning back out in the afternoon, handling horses in a safe and effective manner

· Grooming each horse as directed by owner

· Making note of any illness/injuries

· Applying medicine to any injuries as directed by owner and or vet

· Bathing horses

Feeding

· Prepparing food for eight horses, ensuring all necessary medications are included

· Communicating with owner about any food/portion changes

· Refilling the feed storage bucket when low

· Ensuring all horses have enough hay and water throughout the day

· Ensuring all outdoor water buckets are filled

· Using tractor to distribute hay throughout the pastures on a daily basis

· Noting any eating changes in horses; documenting for owner and vet

Cashier (2014-2015)

· Responsible for maintaining a friendly attitude and providing excellent customer service to an average of 200+ people a day

· Handling money

· Fixing any issues and answering any questions a guest may have about their purchase

· Advertising various store promotions to shoppers

Sales floor Representative (2015-2016)

Responsible for managing assigned section of the store with tasks including:

· Using electronic equipment such as Zebra scanners and printers

· Tracking and recording sales numbers

· Zoning isles and making sure all products are in their proper place

· Fallowing a diagram for moving shelves and setting products during isle resets

· Setting up displays

· Stocking shelves and keeping track of inventory

· Ensuring that all pricing is correcting and setting all sale signs

· Maintaining a clean and organized backroom

· Using heavy equipment such as bailers and compactors to dispose of trash and recyclables

· Providing excellent costumer service both in person and on the phone

· Providing cashier support during busy hours

· Supervising other areas during team member breaks

Inbound Team Member (2016-2022)

Assigned to early morning shifts to unload trucks with tasks including:

· Working quickly as a team to unload one or two trucks on strict time schedule

· Breaking out repacks and sorting boxes

· Using heavy equipment such as bailers and waves (sky crane)

· Cleaning, sweeping, and sanitizing backroom and equipment

· Disposing of damaged product and cleaning up any spills or broken glass

· Being versatile and providing support for other team members or areas if someone falls behind or if we are short staffed

• Responsible for preparing food for 15 horses
• Fallowing a chart and prepping each food based on each horses’ specific dietary needs, including any medication and or supplements needed
• Carrying hay to each horse
• Lifting large bags of feed to refill food bins as needed
• Notifying owner of any low stock items
• Care and handling of horses
• Responsible for safely bringing horses to and from pastures in a timely manner
• Observing horses for any signs of illness or injury
• Applying medicine to minor injuries
• Notifying the owner of any loose or missing shoes
• Cleaning
• Thoroughly clean stalls of all feces and urine; replenish stalls with new shavings
• Use spreader in paddocks to dispose of used shavings
• Wash all feed and water buckets
• Refill water buckets
• Sweep/use blower to clean barn isles
• Using schedule to complete daily assigned tasks such as: Cleaning Bathroom
• Sweeping tack room
• Cleaning laundry room
• Cleaning/refilling outdoor water troughs
• Raking debris outside.