Heather Goolsby
Hillsboro,Oh
Summary
Qualified with eight years in fast-paced customer service within restaurant and urgent care industries. Friendly and professional under pressure. Motivated to excel at customer satisfaction and teamwork.
Overview
17
17
years of professional experience
Work History
Shift Leader
Bob Evans
Hillsboro, OH
10.2016 - Current
- Reported to each shift on time and ready to work.
- Strictly followed all cash, security, inventory and labor policies and procedures.
- Communicated openly and honestly with the management team during each shift to ensure it ran smoothly.
- Performed all position responsibilities accurately and in a timely manner.
- Consistently provided friendly guest service and heartfelt hospitality.
- Promptly and empathetically handled guest concerns and complaints.
- Followed food safety procedures according to company policies and health and sanitation regulations.
- Handled currency and credit transactions quickly and accurately.
Office Administrative Assistant
Premier Urgent Care
Wilmington, Ohio
02.2009 - 10.2011
- Opened and properly distributed incoming mail.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Obtained signatures for financial documents and internal and external invoices.
- Greeted numerous visitors, including patients, drug representatives and doctors
- Managed office supplies, vendors, organization and upkeep.
- Coordinated, scheduled and arranged business meetings
- Completed data entry for medical insurance processing
- Held a strong and reliable relationship with a partner billing company
Education
High School Diploma - undefined
Hillsboro High School
Hillsboro, OH2008
Skills
- Quick learner
- Exceptional communication skills
- POS systems familiar
- Proficient in sales and labor management
- Motivating team leader
- Strong customer relations
- Proficient in cash management
- Trusted key holder
- Creative problem solver
- Expert in multitasking
Timeline
Shift Leader
Bob Evans
10.2016 - Current
Office Administrative Assistant
Premier Urgent Care
02.2009 - 10.2011
High School Diploma - undefined
Hillsboro High School