M365 (Word, PowerPoint, Excel, SharePoint, OneNote, Teams)
Heather Grace
Project Manager - Operations Analyst
Chesapeake,VA
Summary
Dynamic Business Analyst with Planned Systems International, Inc., adept at managing $200M budgets and enhancing training systems. Proven track record in stakeholder engagement and data analysis, achieving 97% performance improvement through strategic capability deployment. Skilled in project management and effective communication, driving successful outcomes in complex environments.
Security Clearance: ACTIVE TS/SCI (CE2021)
Overview
20
20
years of professional experience
Work History
Business Analyst, Distributed Mission Operations
Planned Systems International, Inc.
07.2024 - 12.2024
- Managed a $200M annual budget across sustainment, R&D, and procurement for USAF training systems.
- Delivered analytical support for CAF DMO and LVC capability requirements, integrating SCARS, CDS, and JSE.
- Collaborated with industry partners to enhance simulator realism and training effectiveness.
- Advised ACC senior leadership on strategic capability planning for NGAD and fifth-gen platforms.
- Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
- Collaborated with stakeholders across departments to define requirements for new projects.
- Delivered timely support by tracking issues and communicating resolutions to end users.
- Facilitated brainstorming sessions with cross-functional teams for problem solving activities.
- Assisted in developing training materials for internal staff on new products or services.
- Identified opportunities for cost savings through process automation initiatives.
- Interpreted, evaluated, and interrelated research data and developed integrated business analyses and projections for incorporation into strategic decision-making.
Senior Requirements Management Analyst
Joint Staff J6, DDC5I, CCD
Suffolk
07.2019 - 02.2024
- Led portfolio optimization efforts, improving performance by 97% through targeted capability deployment.
- Spearheaded systems engineering initiatives, achieving 98% project efficiency.
- Developed unified data management strategies, accelerating decision-making by 99%.
- Supported NATO and U.S. interoperability efforts under JADC2 and Federated Mission Network frameworks.
- Conducted research on industry trends to inform policy recommendations and initiatives.
- Monitored performance metrics against established standards and benchmarks.
- Facilitated team meetings to discuss project progress, goals and objectives.
Branch Chief, Requirements Support & Implementation
Joint Staff J6, Data & Services Division
07.2017 - 07.2019
- Directed adoption of DoD data/service standards across Joint and Coalition C2 systems.
- Oversaw lifecycle development of emerging technologies including AI, ML, and IoT platforms.
- Led NIEM outreach and governance, aligning MilOps stakeholders with strategic data exchange goals.
Branch Chief, C2 Requirements Management
Joint Staff J6, Combat Capability Division
04.2014 - 07.2017
- Defined operational requirements for airborne C2 systems and coordinated JCIDS documentation.
- Authored technical reports and investment strategies for Joint C2/Cyber capabilities.
- Conducted military effectiveness analyses to guide acquisition and R&D planning.
Program Management Analyst
Joint Staff J88, Intelligence Division
03.2009 - 04.2014
- Served as lead author for JCIDS documents supporting Joint Warfighting Concepts.
- Facilitated multinational interoperability through Future Mission Network initiatives.
- Represented Joint Staff at JROC and supported GCCS-J functional requirements development.
Education
Data Science And Analytics (Google Analytics/AWS) Cert - Data Mgmt & Analysis - Leadership & Communication
01-2025
PMP Certification - Agile Dev - Data Analytics-Artificial Intelligence
08-2025
DAWIA Level II - Project Management - Software - Other Transaction Auth - Agile SAF
01-2019
JPME I & II - Defense Strategy - Adaptive Planning - GFM
01-2014
Executive Leadership - SLDP - Critical Thinking - Design - Org. Management
01-2011
BBA - IT Project Management
09-2009
All-Source Intelligence Analysis - Cyber Warfare, Threat Analysis (I&W)
01-2002
SIGINT Analyst Training - All-Source Intelligence - Cryptology - Comms
01-1999
Skills
- Project and program management
- Data analysis
- Technical requirements gathering
- Budgeting and cost control
- Agile and waterfall methodologies
- Stakeholder engagement
- Effective communication
- Systems engineering and integration
- Policy development and compliance
- Leadership and team development
- Technical documentation
- KPI tracking
- Operational reporting
- Process optimization
- Data mapping
- Needs assessments
- CRM systems
- Gap analysis
- Web-based reporting tools
Affiliations
- Personal Recovery Specialist, Advocacy and Education for Families in Crisis, 2025
- Mental Health First Aide, Community Service Board (Suffolk, VA), 2025
Accomplishments
- Annual Performance Assessment - Exceeds (Top 5%), Cash Bonus and Time Off Awards, 2010-2019, 2022
- C2 Integration Civilian of the Year, 2014
- Joint Civilian Service Achievement Award, 2013
- Joint Staff Civilian of the Year, 2012
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
PowerBI
Power Automate
CoPilot, Gemini, ChatGPT, Perplexity
NotebookLM, AdobeLM
JIRA
Timeline
Business Analyst, Distributed Mission Operations - Planned Systems International, Inc.
07.2024 - 12.2024
Senior Requirements Management Analyst - Joint Staff J6, DDC5I, CCD
07.2019 - 02.2024
Branch Chief, Requirements Support & Implementation - Joint Staff J6, Data & Services Division
07.2017 - 07.2019
Branch Chief, C2 Requirements Management - Joint Staff J6, Combat Capability Division
04.2014 - 07.2017
Program Management Analyst - Joint Staff J88, Intelligence Division
03.2009 - 04.2014
LinkedIn Learning - Data Science And Analytics (Google Analytics/AWS) Cert, Data Mgmt & Analysis - Leadership & Communication
Coursera - Google PM Certification - PMP Certification, Agile Dev - Data Analytics-Artificial Intelligence
Defense Acquisition University - DAWIA Level II - Project Management, Software - Other Transaction Auth - Agile SAF
Joint Combined Warfighting Staff College - JPME I & II, Defense Strategy - Adaptive Planning - GFM
East Carolina University - Executive Leadership - SLDP, Critical Thinking - Design - Org. Management
American Intercontinental University - BBA, IT Project Management
Defense Intelligence Agency - All-Source Intelligence Analysis, Cyber Warfare, Threat Analysis (I&W)
U.S. Army - SIGINT Analyst Training, All-Source Intelligence - Cryptology - Comms
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