Heather Graf
Yucaipa,CA
Summary
Experienced in customer service with a strong record of providing outstanding support and building positive client relationships. Excellent communicator with skills in written, verbal, and interpersonal communication. A team player who thrives both independently and collaboratively. Possesses strong analytical problem-solving skills and exceptional decision-making abilities. I am organized with high attention to detail and the ability to manage multiple ongoing activities.
Overview
7
7
years of professional experience
Work History
Substitute Teacher
Yucaipa-Calimesa Joint Unified School District
2024.01 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
Instructor/Tournament Attendant
City Of St. George
2020.09 - 2021.05
- Created lesson plans for both group and private lessons.
- Taught an array of clinics for youth and advanced players ages 3-70.
- Answered inquiries regarding tournament prices, rules/regulations, check-ins, locations, and ensured orderly and efficient operations of the tournament.
- Organized and executed successful local tournaments, fostering community involvement in the sport of tennis.
Communication Specialist/Front Desk Representative
Dixie State University
2020.01 - 2021.05
- Provided administrative support to senior team members and faculty.
- Managed confidential information and documentation.
- Communicated detailed information to students and faculty.
- Made and confirmed academic counseling appointments.
- Liaised between departments during project-based collaborations ensuring timely delivery of high-quality outputs.
Courtesy Clerk
Stater Bros. Markets
2017.08 - 2019.08
- Provided customer assistance by guiding them to locate products within the store and bagged groceries.
- Assisted customers with loading merchandise into vehicles, ensuring a seamless shopping experience.
- Demonstrated commitment to delivering exceptional customer service to all patrons.
Education
MBA -
Milligan College
Elizabethton, TN04.2023
Bachelor of Science - Communications
Dixie State University
Saint George, UT05.2021
Associate of Science - Communication, Media & Languages
Riverside City College
Riverside, CA06.2019
Skills
- Adaptable
- Relationship building and management
- Organizational abilities
- Verbal and written communication
- Positive Attitude
- Strong Work Ethic
- Customer Service
- Microsoft Excel
- Typing 60+ words a minute
- Outgoing and Friendly
- Patience and Tolerance
- Client Relationship Building
Timeline
Substitute Teacher
Yucaipa-Calimesa Joint Unified School District
2024.01 - Current
Instructor/Tournament Attendant
City Of St. George
2020.09 - 2021.05
Communication Specialist/Front Desk Representative
Dixie State University
2020.01 - 2021.05
Courtesy Clerk
Stater Bros. Markets
2017.08 - 2019.08
MBA -
Milligan College
Bachelor of Science - Communications
Dixie State University
Associate of Science - Communication, Media & Languages
Riverside City College
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