Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Heather Graham

Decatur,AL

Summary

Excellent communication skills and problem solving thanks to years of customer service in different fields. I've gained a solid understanding of self and company promotion/advertisment thanks to my many years as a body modification specialist and a manager at my most recent employment.

Overview

14
14
years of professional experience

Work History

Person in Charge

Jimmy John's Sandwiches
10.2023 - 04.2024
  • Key holder
  • Cross trained in shop/Driver/Prep/ Management/Cashier/Catering/Inventory
  • Proficient in Customer Service and Guest Experience
  • Assisted in Scheduling employees
  • Trained new employees for roles such as working in shop, cashier, catering, and management
  • Handled legal tender
  • Promoted all LTO products and memorized menu
  • Made sure FiFo was always observed
  • Stocked so as to always maintain product availability and freshness
  • Put away truck and inventory as needed
  • Baked Bread, Sliced Meats and Cheeses, and chopped veggies daily as needed
  • Answered customer questions and rectified any complaints per company preference
  • Open and Closed store according to posted hours
  • Supervised all cleaning tasks
  • Balanced register drawers and filed appropriate paperwork at end of shift
  • Made sure myself as well as others were up to date on all required training
  • Above all else, made sure customers were always greeted and happy with experience.

Stay at Home Mother

self employeed
10.2017 - 10.2023
  • Was financially able to step back from working to focus on the birth of my daughter and the crucial years that follow
  • This past year my daughter started ABA Therapy/daycare for those with Autism
  • Between having free time and dealing with nationwide inflation, it made sense to return to work
  • But I did learn a few skills such as; Patience, Understanding, How important maintaining schedules are, How positive interactions can effect any given situation, And so much more
  • It was time well spent.

Body Modification Specialist

Ink City Tattoo
07.2011 - 03.2017
  • Key holder
  • Greeted customers in a warm and timely fashion
  • Assisted with all questions regarding the piercing and tattooing process
  • Scheduled appointments and consultations
  • Ensured customer experience and rectified any complaints or issues
  • Handled legal tender
  • State Licensed Professional Body Modification Specialist
  • Clean and Sanitized tools per State Boards instructions
  • Performed Body Modifications according to customers preference
  • Insured customers were aware of all cleaning and care necessary
  • Provided aftercare assistance as needed
  • Maintained a clean and upbeat environment
  • Filed the necessary paperwork
  • Opened and Closed the business per instruction.

Sales Assistant

Hyundai
08.2010 - 04.2013
  • Greeting customers and assisting them in solving problems.


  • Answer phone calls and connect customers to the proper department or person


  • Providing administrative support to sales.


  • Ordering brochures and other necessary material used to promote sales.


  • Scheduled appointments and added basic customer data into the system.


  • Verifying insurance and coordinating with insurance companies


  • Basic clerical work

Caregiver

Sierra Springs Assisted Living Facility
05.2010 - 06.2011
  • Assisted Residents with bathing, dressing, and eating
  • Cleaned rooms and maintained an orderly workplace
  • Lead exercise program and assisted with art activities
  • Served breakfast, lunch, and dinner to residents and handed out snacks
  • Cleaned laundry and helped residents with basic daily tasks.

Education

High school diploma -

Albert P Brewer High School
Somerville, AL
05.2010

Skills

  • Word (12 years)
  • Excel (7 years)
  • Powerpoint (10 years)
  • Guest Services
  • Excellent Communication
  • Inventory Coordinator
  • Problem Solving
  • Time management
  • Works well alone or with a team
  • PDX System
  • Caregiving
  • Public Speaking
  • Cash Handling
  • Team Building
  • Coordination
  • Food Preparation
  • Cleaning Experience
  • Catering
  • Management (2 years)

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Person in Charge

Jimmy John's Sandwiches
10.2023 - 04.2024

Stay at Home Mother

self employeed
10.2017 - 10.2023

Body Modification Specialist

Ink City Tattoo
07.2011 - 03.2017

Sales Assistant

Hyundai
08.2010 - 04.2013

Caregiver

Sierra Springs Assisted Living Facility
05.2010 - 06.2011

High school diploma -

Albert P Brewer High School

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Heather Graham