Hi, I’m
Heather Gras
Hammond,LA
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Summary
Enthusiastic training professional successful at developing training plans and supplementary materials to help students excel. Works under strict deadlines and makes independent judgments about effectiveness of training. Comfortable with remote training technology and methodologies.
Overview
10
years of professional experience
3
Certification
Work History
CARE INC
Caregiving Manager
01.2015 - Current
Job overview
- Performed caretaking with patient of limited mobility, preparing meals, bathing, grooming, assistance as needed transporting patient, administered medications, appointment scheduling, record keeping, quality of life improvements, and tracheotomy maintenance. Established routine and managed clients transition in going to Wilkinson’s Day Center.
- Manage client records for 8 individual Dr.’s , 2 in home caregivers and time logs for daily care and payroll.
PANERA BREAD
Crew Trainer
01.2016 - 01.2020
Job overview
- Trained new employees to standards, informed associates of upcoming changes in products and improved specialized methods, engaged in customer service, food preparation, leadership, communication, assisted in catering and catering delivery, money handling, and success in time management tasks, decreased Speed of Service Time by 5% putting location in 99th Percentile of region.
SOUTHEASTERN LOUISIANA UNIVERSITY
RESIDENT ASSISTANT
01.2015 - 01.2017
Job overview
- Monitored teenage residents, managed scheduling, supervised and advised high risk students, mentored students on becoming well adjusted college students. Guided students on adept time management. Achieved 95% attendance for students in class and program meetings. Ensured safety of all students and guest in Dormitory. Upheld Rules, Policy, and Procedures of Southeastern Louisiana University.
COLD STONE CREAMERY
SHIFT LEADER
01.2013 - 01.2015
Job overview
- Counting inventory, handling money, teamwork, customer service, cleaning skills, preparing product, and decorating products.
- Managed inventory of over 20 flavors and 50 toppings for products.
Education
Southeastern Louisiana University , Hammond, LA
Bachelor of Arts from Psychology
05.2021
University Overview
- Dean's List Summer 2020
- Biology Undergraduate Society (BUGS) Member
- Awarded Young Author Award
- Dean's List Fall 2020
- Dean's List Spring 2021
Hammond High Magnet School , Hammond, LA
High School Diploma
05.2014
University Overview
- Professional Development: Introduction to Pyschology
Skills
- CPR & First Aid Certified - Leadership
- Proactive - Problem solving
- Team player - Time management
- Customer service - Public Speaking
- Active listening - Fluent in
- Microsoft Office
- Decision-making - social skills
- Group and Individual Instruction
- Adult Education
- Computer Technology
- Public Speaking
- Special Needs Clientele
- Adult Education
- Computer Technology
- Public Speaking
- Special Needs Clientele
Accomplishments
- Documented and resolved new employee orientation and training which led to faster production on the line.
- Achieved faster rate of service through effectively helping with mentoring and supervising new employees.
- Supervised team of 2 staff members.
- Resolved incorrect item preparation through one on one coaching.
- Achieved the 99th percentile of locations by completing daily duties with accuracy and efficiency.
- Teamwork
Certification
- Certified Trainer, Panera Bread - 2018-2019
- Certified First Aid Training, Care, Inc. - 2019-2023
- Collaborative Institutional Training Initiative (CITI Program) - 2021-2024
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Crew Trainer
PANERA BREAD
01.2016 - 01.2020
Caregiving Manager
CARE INC
01.2015 - Current
RESIDENT ASSISTANT
SOUTHEASTERN LOUISIANA UNIVERSITY
01.2015 - 01.2017
SHIFT LEADER
COLD STONE CREAMERY
01.2013 - 01.2015
Southeastern Louisiana University
Bachelor of Arts from Psychology
Hammond High Magnet School
High School Diploma
- Certified Trainer, Panera Bread - 2018-2019
- Certified First Aid Training, Care, Inc. - 2019-2023
- Collaborative Institutional Training Initiative (CITI Program) - 2021-2024
Similar Profiles
Anita RussellAnita Russell
Early Intervention Specialist at CARE IncEarly Intervention Specialist at CARE Inc
NICOLE LIMBRICKNICOLE LIMBRICK
AIN /Personal Care Assistant at TRI CARE / BLUE CARE/ ANGLICAN CARE/ SIGNTURE CAREAIN /Personal Care Assistant at TRI CARE / BLUE CARE/ ANGLICAN CARE/ SIGNTURE CARE
Victoria QuillenVictoria Quillen
Receptionist at Go Care Urgent CareReceptionist at Go Care Urgent Care