Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Work Availability
Timeline
Hi, I’m

Heather Gras

Hammond,LA
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Heather Gras

Summary

Enthusiastic training professional successful at developing training plans and supplementary materials to help students excel. Works under strict deadlines and makes independent judgments about effectiveness of training. Comfortable with remote training technology and methodologies.

Overview

10
years of professional experience
3
Certification

Work History

CARE INC

Caregiving Manager
2015.01 - Current (9 years & 6 months)

Job overview

  • Performed caretaking with patient of limited mobility, preparing meals, bathing, grooming, assistance as needed transporting patient, administered medications, appointment scheduling, record keeping, quality of life improvements, and tracheotomy maintenance. Established routine and managed clients transition in going to Wilkinson’s Day Center.
  • Manage client records for 8 individual Dr.’s , 2 in home caregivers and time logs for daily care and payroll.

PANERA BREAD

Crew Trainer
2016.01 - 2020.01 (4 years)

Job overview

  • Trained new employees to standards, informed associates of upcoming changes in products and improved specialized methods, engaged in customer service, food preparation, leadership, communication, assisted in catering and catering delivery, money handling, and success in time management tasks, decreased Speed of Service Time by 5% putting location in 99th Percentile of region.

SOUTHEASTERN LOUISIANA UNIVERSITY

RESIDENT ASSISTANT
2015.01 - 2017.01 (2 years)

Job overview

  • Monitored teenage residents, managed scheduling, supervised and advised high risk students, mentored students on becoming well adjusted college students. Guided students on adept time management. Achieved 95% attendance for students in class and program meetings. Ensured safety of all students and guest in Dormitory. Upheld Rules, Policy, and Procedures of Southeastern Louisiana University.

COLD STONE CREAMERY

SHIFT LEADER
2013.01 - 2015.01 (2 years)

Job overview

  • Counting inventory, handling money, teamwork, customer service, cleaning skills, preparing product, and decorating products.
  • Managed inventory of over 20 flavors and 50 toppings for products.

Education

Southeastern Louisiana University , Hammond, LA

Bachelor of Arts from Psychology
05.2021

University Overview

  • Dean's List Summer 2020
  • Biology Undergraduate Society (BUGS) Member
  • Awarded Young Author Award
  • Dean's List Fall 2020
  • Dean's List Spring 2021

Hammond High Magnet School , Hammond, LA

High School Diploma
05.2014

University Overview

  • Professional Development: Introduction to Pyschology

Skills

  • CPR & First Aid Certified - Leadership
  • Proactive - Problem solving
  • Team player - Time management
  • Customer service - Public Speaking
  • Active listening - Fluent in
  • Microsoft Office
  • Decision-making - social skills
  • Group and Individual Instruction
  • Adult Education
  • Computer Technology
  • Public Speaking
  • Special Needs Clientele
  • Adult Education
  • Computer Technology
  • Public Speaking
  • Special Needs Clientele

Accomplishments

  • Documented and resolved new employee orientation and training which led to faster production on the line.
  • Achieved faster rate of service through effectively helping with mentoring and supervising new employees.
  • Supervised team of 2 staff members.
  • Resolved incorrect item preparation through one on one coaching.
  • Achieved the 99th percentile of locations by completing daily duties with accuracy and efficiency.
  • Teamwork

Certification

  • Certified Trainer, Panera Bread - 2018-2019
  • Certified First Aid Training, Care, Inc. - 2019-2023
  • Collaborative Institutional Training Initiative (CITI Program) - 2021-2024
Availability
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Available
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tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Crew Trainer

PANERA BREAD
2016.01 - 2020.01 (4 years)

Caregiving Manager

CARE INC
2015.01 - Current (9 years & 6 months)

RESIDENT ASSISTANT

SOUTHEASTERN LOUISIANA UNIVERSITY
2015.01 - 2017.01 (2 years)

SHIFT LEADER

COLD STONE CREAMERY
2013.01 - 2015.01 (2 years)

Southeastern Louisiana University

Bachelor of Arts from Psychology

Hammond High Magnet School

High School Diploma
  • Certified Trainer, Panera Bread - 2018-2019
  • Certified First Aid Training, Care, Inc. - 2019-2023
  • Collaborative Institutional Training Initiative (CITI Program) - 2021-2024
Heather Gras