Heather Gravlee
KENNEWICK,WA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Customer service it of America website customers
Teletech for Bank of America
Kalispell, Montana
03.2006 - 01.2011
- Resolved inquiries and issues for Bank of America customers and potential customers, ensuring a positive experience.
- Collaborated with diverse coworkers to achieve shared goals and address product and service-related issues.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assessed customer needs quickly in a fast-paced environment.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Addressed customer requests and answered questions to enhance overall satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
Crewmember
Wendy’s
Colorado Springs, Colorado
05.1999 - 06.2004
- Operated kitchen equipment and maintained cleanliness standards.
- Prepared food items according to company recipes and guidelines.
- Handled cash transactions and processed customer payments accurately.
- Assisted team members in training new hires on operational procedures.
- Collaborated with team to ensure efficient order fulfillment during peak hours.
- Maintained knowledge of menu items to assist customers effectively.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Resolved customer complaints in a professional manner.
- Interacted pleasantly with guests to deliver quality customer service.
Associate
Ross dress for less
Colorado Springs, Colorado
03.2000 - 05.2001
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Processed transactions accurately at the cash register.
- Built relationships with customers by providing friendly customer service.
- Provided customer service support for inquiries, complaints, and returns.
- Managed inventory levels and restocked shelves as needed.
- Organized merchandise displays to enhance store aesthetics.
- Organized backroom areas to maintain a clean and organized work environment.
- Trained new associates on store policies and procedures.
- Ensured compliance with company safety regulations at all times while on the job.
- Collaborated with team members to maintain a clean store environment.
Education
Ged
Kalispell, MtSkills
- Customer relationship management
- IT support
- Technical troubleshooting
- Problem resolution
- Transaction processing
- Cash handling
- Task prioritization
- Adaptability to change
- Self-Directed
- PPE use
- Have 33 years of home healthcare experience
Timeline
Customer service it of America website customers
Teletech for Bank of America
03.2006 - 01.2011
Associate
Ross dress for less
03.2000 - 05.2001
Crewmember
Wendy’s
05.1999 - 06.2004
Ged