Heather Gravlee
8908 Massey Dr ,WA
Summary
Compassionate caregiver with proven expertise at the State of Washington, enhancing residents' quality of life through respectful elderly care and effective time management. Recognized for swiftly addressing client needs and maintaining accurate documentation, while fostering a safe and supportive environment. Strong problem-solving skills drive exceptional service and satisfaction.
Overview
26
26
years of professional experience
Work History
Caregiver
State of Washington
Olympia, Washington
10.2011 - 09.2025
- Assisted residents with bathing, dressing, grooming, and mobility while preserving dignity and comfort.
- Monitored changes in client condition and reported concerns to nursing staff promptly.
- Supported daily living routines by preparing meals, administering reminders, and maintaining safe environments.
- Documented care activities accurately in resident records and shift notes.
Associate
Ross Dress for Less
Associate
02.2000 - 05.2001
- Assisted residents with bathing, dressing, grooming, and mobility while preserving dignity and comfort.
- Monitored changes in client condition and reported concerns to nursing staff promptly.
- Supported daily living routines by preparing meals, administering reminders, and maintaining safe environments.
- Documented care activities accurately in resident records and shift notes.
Customer Service Agent
Teletech for Bank of America
Kalispell, MT
03.2006 - 01.2011
- Answered inbound customer calls and resolved banking inquiries with clear, accurate communication.
- Verified account information while following security and authentication procedures.
- Assisted customers with online banking, card, and account access issues.
- Documented call details and updated customer records in CRM systems.
Crewmember
Wendy’s
Colorado Springs, CO
05.1999 - 06.2004
- Operated cash register and handled customer orders with accuracy and speed.
- Prepared menu items following food safety and quality standards.
- Restocked supplies and maintained organized workstations during busy shifts.
- Assisted team members with drive-thru, front counter, and order fulfillment tasks.
Education
GED -
Flathead Valley Community College
Kalispell, MT06.1991
Skills
Respectful and compassionate
Time management
Elderly care
Problem-solving
Timeline
Caregiver
State of Washington
10.2011 - 09.2025
Customer Service Agent
Teletech for Bank of America
03.2006 - 01.2011
Associate
Ross Dress for Less
02.2000 - 05.2001
Crewmember
Wendy’s
05.1999 - 06.2004
GED -
Flathead Valley Community College