Heather Gray
Huber Heights,OH
Summary
Committed and motivated Donor Information Specialist with a proven track record of building strong customer relationships and making informed decisions. Exceptional work ethic, professional demeanor, and proactive approach to problem-solving. Strong focus on providing excellent service, consistently going above and beyond to meet donor needs and exceed expectations.
Overview
24
24
years of professional experience
Work History
Donor Information Specialist
Community Tissue Services
01.2019 - Current
- First review audits on donor charts
- Locating lab work
- Verify eligibility of the donor based on time/medication, and other factors
Lot Processing Technician
Community Tissue Services
01.2018 - 01.2019
- Labeling released tissue
- Placing processed tissue in proper storage
- Loading and unloading freeze dryers
- Shipping tissue
- Printing and verifying labels
Production Specialist
Community Tissue Services
12.2013 - 01.2018
- Prepare instructions for Traditional and D-Cell
- Maintaining spreadsheets ensuring that Purchase Orders are filled by deadline dates
- Keeping inventory levels where needed
- Working on a timeline – preparing approximately seventy-five instruction packets weekly
Document Control Specialist
Community Tissue Services
08.2004 - 12.2013
- Consistently praised by management for the quality and timeliness of my duties
- Attention to detail
- Maintained spreadsheets to improve inventory management and reporting accuracy
- Excelled within deadline-intensive environment
- Ensuring accurate and on-time completion of all projects/work
Tissue Receiving Technician
Community Tissue Services
04.2003 - 08.2004
- Responsible for receiving/data entry of all tissue, skin and cultures
- Assigning numbers and tagging after donor tissue was entered in system
- Maintaining all freezer logs, documenting temperatures of all freezers and refrigerators labeling and delivering tissue cultures to Microbiology
Central Supply Technician
Community Tissue Services
11.2000 - 04.2003
- Opening/setting up clean room to prepare for donor processing washing, wrapping and sterilizing equipment
- Responsible for all validations of new supplies that were sterilized
- Cleaning of all sterilizers replenish stock
Education
High School Diploma -
Patterson Cooperative High School
01.1984
Skills
- Information Management
- Regulatory Compliance
- Database Administration
- Record preparation
Skill Highlight
- Attention to detail
- Data Entry
- OSHA compliance
- Creative Problem Solving
- Telephone Skills
- Time Management
- 45-50-WPM
- Multi-Task Management
- Organizational Skills
- Prioritization
- Maintain Spreadsheets
- Microsoft Excel/Outlook/Word
- Filing and data Archiving
- Problem resolution
- Meet deadline
- Meets/exceeds goals
Accomplishments
- Performed tasks such as filing, maintaining spreadsheets, faxing reports, photocopying collateral, and scanning documents for inter-departmental use.
- Entry of processed tissue, usage information, scanning/reviewing records, compiled processing/data/losses for inventory, training/retraining.
- Successfully trained staff in all office systems and databases, and policies and procedures while focusing on minimizing errors and generating superior results.
Timeline
Donor Information Specialist
Community Tissue Services
01.2019 - Current
Lot Processing Technician
Community Tissue Services
01.2018 - 01.2019
Production Specialist
Community Tissue Services
12.2013 - 01.2018
Document Control Specialist
Community Tissue Services
08.2004 - 12.2013
Tissue Receiving Technician
Community Tissue Services
04.2003 - 08.2004
Central Supply Technician
Community Tissue Services
11.2000 - 04.2003
High School Diploma -
Patterson Cooperative High School
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