Isamar Majano
Orange County,CA
Summary
Biochemistry graduate with extensive clinical experience in both acute and outpatient settings, including emergency medicine, women’s health, and surgical sub-specialties. Currently serving in a quality-focused role within an organ procurement organization, ensuring accuracy and regulatory compliance of donor medical records to support transplant safety. Demonstrates strong attention to detail, clinical insight, and a commitment to patient-centered care, with particular interest in surgical decision-making and communication in complex patient scenarios.
Overview
12
12
years of professional experience
Work History
Donor Information Specialist
OneLegacy
Azusa, CA
12.2025 - Current
- Ensure accuracy and regulatory compliance of donor medical records across all phases of the donation process (OPTN/UNOS), serving as a critical safeguard for transplant recipient safety
- Perform high-stakes clinical data verification during donor and analyze labs, cultures, and pathology to identify and escalate risks for donor-derived disease transmission
- Conduct comprehensive post-procurement quality audits to validate completeness, consistency, and clinical accuracy of donor records
- Prepare detailed Donor Data Reports (DDR) and support potential disease transmission reports (PDTR) through interdisciplinary collaboration
USC Keck Medical Scribe
Scribe America, LLC
Los Angeles, CA
01.2024 - 11.2025
- Documented comprehensive outpatient visits to ensure accurate patient histories, thorough physical exams, and informed medical decision-making.
- Engaged with physicians to systematically capture and analyze clinical reasoning and surgical decision-making within a comprehensive care framework.
- Analyzed physician–patient communication techniques while gaining insights into pelvic floor disorders and reconstructive surgical practices.
Hoag Medical Scribe
Scribe America, LLC
Orange County, CA
11.2022 - 12.2023
- Recorded detailed patient encounters in real time, encompassing medical histories, physical examinations, procedures, and clinical decision-making within the EMR system.
- Worked closely with emergency physicians to optimize workflow processes and maintain meticulous, timely records in high-pressure situations.
- Analyzed clinical data, including laboratory results and imaging assessments, to enhance understanding of acute medical conditions.
Field Operations Specialist
Peloton Interactive
Santa Fe Springs, CA
09.2019 - 04.2022
- Turned living rooms into personal fitness studios by blending precise assembly with a tailored customer welcome experience. Solved complex delivery challenges with creative on-the-spot solutions.
Spanish Servicing Specialist
Beachbody, LLC
El Segundo, CA
01.2016 - 01.2019
- Managed escalated customer cases, resolving complex concerns with professionalism while maintaining brand integrity and customer satisfaction
- Oversaw payment account management and order processing operations, optimizing workflows for Spanish-speaking markets in outsourced hubs throughout Mexico.
- Developed and delivered on-site training programs that transformed system updates and new workflows into dynamic, hands-on learning experiences.
Customer Service Representative
Sun West Mortgage
Cerritos, CA
07.2014 - 12.2015
- Solved complex customer challenges with both precision and empathy, transforming home mortgage servicing from a source of stress into a smooth, solution-focused experience.
Education
Bachelor of Science - Biochemistry
California State University, Los Angeles (Cal State LA)
Los Angeles, CA05.2024
Associate of Arts - General Science
Santa Monica College
Santa Monica, CA06.2021
Skills
- Spanish Fluency
- EMR
- Microsoft Office
- Clinical support
- Data entry experience
- Documentation skills
- Regulatory compliance
- De-escalation techniques
- Bioinformatics analysis
- Microscopy techniques
Languages
Spanish
Native or Bilingual
AWARDS AND ACHIEVEMENTS
- Customer Service Engagement Award, 2017, Beachbody, LLC.
- Dean’s List, Cal State LA, 2022-2024
Timeline
Donor Information Specialist
OneLegacy
12.2025 - Current
USC Keck Medical Scribe
Scribe America, LLC
01.2024 - 11.2025
Hoag Medical Scribe
Scribe America, LLC
11.2022 - 12.2023
Field Operations Specialist
Peloton Interactive
09.2019 - 04.2022
Spanish Servicing Specialist
Beachbody, LLC
01.2016 - 01.2019
Customer Service Representative
Sun West Mortgage
07.2014 - 12.2015
Bachelor of Science - Biochemistry
California State University, Los Angeles (Cal State LA)
Associate of Arts - General Science
Santa Monica College