Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Timeline
Karina Aguilera

Karina Aguilera

Davenport,FL

Summary

Experienced, organized and dedicated Manager with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Clear communicator and self-motivated worker with ability to perform effectively in independent or team environments.

Overview

13
13
years of professional experience
2
2
Languages

Work History

Accounts Receivable Specialist / Office Manager

RealManage / Evergreen Lifestyles Management
09.2021 - Current
  • Led the estoppel process, achieving a 25% increase in efficiency by optimizing the use of CondoCerts.com and other software systems.
  • Managed records for various associations, providing timely responses to estoppel phone calls and emails.
  • Supported community association managers and other department managers with operational and strategic objectives, ensuring legal compliance and cost-effective processes.
  • Supported Executive Directors with correspondence and administrative tasks, aiding in the formulation of strategic and operational objectives.
  • Increased annual revenue by $2.5M through optimizing production processes and implementing revenue tracking systems, driving business growth.
  • Supported system onboarding for communities with 7,000+ homes, becoming the primary point of contact for the estoppel department.
  • Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues.
  • Participated in cross-functional initiatives designed to improve overall financial operations within the company, sharing accounts receivable expertise for broader organizational success.
  • Trained new team members on company policies, software systems, and effective accounts receivable practices for seamless integration into the role.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.

Learning Ambassador/Trainer

Amazon
08.2020 - Current
  • In charge of conducting all orientation and training with new hires on start date.
  • Doing follow up on all the employees making sure the new hires are meeting Amazon scan rates and goal.
  • Team up with the other coach to make sure the nightly sort and picking is done 100% effectively.
    Supervised production schedules, production quality, safety and on time delivery.
  • Leading flow of night sortation with customer orders of a volume 30,000 packages minimum per shift at an estimated of $150,000.
  • Monitored participant workflow and behaviors throughout training process.
  • Trained and mentored 1000+ new personnel hired to fulfill various roles.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Utilized variety of instructional design methodologies to create effective learning experiences.






Retail Sales Associate /Email Marketing Specialist

MaxMara Fashion Group
09.2019 - 03.2020
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Supported store leadership in implementing new merchandising strategies which led to improved product positioning and overall visual appeal.
  • Analyzed and reported social media and online marketing campaign results.
  • Created and implemented impactful strategies to increase company brand awareness and engagement.
  • Improved overall deliverability by maintaining clean subscriber lists and monitoring bounce rates closely.
  • Assembled reports and presentations to share insights and recommendations with stakeholders.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.

Store Manager /Social Media Marketing Intern

Roberto Cavalli
05.2014 - 09.2019
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Led development of marketing collateral to support marketing plans.
  • Collaborated with marketing teams to develop marketing materials for campaigns.

Store Manager

Sanrio
03.2011 - 02.2014
  • Optimized store displays and appearance via strategic merchandising.
  • Created employee schedules to align coverage with forecasted demands.
  • Implemented new promotional campaigns that effectively drove foot traffic into the store during seasonal events or product launches.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Trained and guided team members to maintain high productivity and performance metrics.

Education

Diploma - Google Digital Marketing & E-commerce

Coursera, USA
12.2024

Diploma - From Likes To Leads Interact With Customers Online

Google, USA
12.2023

Diploma - Attract And Engage Customers Digital Marketing

Google, USA
02.2023

Diploma - Foundations of Digital Marketing And E-commerce

Google, USA
01.2023

Bachelor of Science - International Business

IFOPI, Paris, France
01.2018
  • Marketing (English, Spanish and French)

No Degree - French Studies

École Interculturelle De Français Pour Étrangers, Lyon, France
04.2015

No Degree - English-as-a-Second-Language Education

British English Academy, Valencia, Venezuela
06.2013

High School Diploma -

Diocesano, Apure, Venezuela
07.2005

Skills

  • Microsoft Office / Outlook
  • Sales Management
  • Leadership
  • Accounting
  • Business Development
  • Communication
  • Digital Marketing
  • Quickbooks, Google Docs, Adobe
  • Account Auditing
  • Problem-Solving
  • Customer Services
  • Scheduling
  • Time Management
  • Project Management
  • Analytical Thinking
  • Flexibility
  • Ability to work independently
  • Teamwork
  • Decision-Making
  • Spanish Fluency
  • French Fluency

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

RemoteHybridOn-Site

Important To Me

Work from home optionWork-life balanceCompany CultureHealthcare benefits401k matchPaid time offCareer advancementPaid sick leave4-day work weekFlexible work hoursTeam Building / Company RetreatsPersonal development programs

Timeline

Accounts Receivable Specialist / Office Manager - RealManage / Evergreen Lifestyles Management
09.2021 - Current
Learning Ambassador/Trainer - Amazon
08.2020 - Current
Retail Sales Associate /Email Marketing Specialist - MaxMara Fashion Group
09.2019 - 03.2020
Store Manager /Social Media Marketing Intern - Roberto Cavalli
05.2014 - 09.2019
Store Manager - Sanrio
03.2011 - 02.2014
Coursera - Diploma, Google Digital Marketing & E-commerce
Google - Diploma, From Likes To Leads Interact With Customers Online
Google - Diploma, Attract And Engage Customers Digital Marketing
Google - Diploma, Foundations of Digital Marketing And E-commerce
IFOPI - Bachelor of Science, International Business
École Interculturelle De Français Pour Étrangers - No Degree, French Studies
British English Academy - No Degree, English-as-a-Second-Language Education
Diocesano - High School Diploma,
Karina Aguilera