Heather Gray
Piqua,KS
Summary
Adept at operational efficiency and leadership, I significantly enhanced customer satisfaction and streamlined workflow in the United States Navy. My expertise in planning, coordination, and exceptional communication skills, coupled with a strong foundation in teamwork and professionalism, positions me as a valuable asset to any team.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Operations Specialist First Class
United States Navy
04.2014 - Current
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Collected, arranged, briefed and input information into database system.
Receptionist
Medical Surgical Specialist of Kerrville
01.2012 - 03.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Updated and maintained accurate client records.
- Answered phone promptly and directed incoming calls to correct offices.
Education
Associates - Gender Studies
University of Maryland Global Campus
Hyattsville, MDSkills
- Operational efficiency
- Planning and coordination
- Fleet management
- Scheduling expertise
- Leadership Experience
- Teamwork and collaboration
- Attention to detail
- Critical Thinking Skills
- Excellent communication
- Decision-making
- Analytical thinking
- Organizational skills
- Multitasking
- Proactive Self-Starter
- Professionalism
- Time management
Accomplishments
- Achieved awards by executing a training program for 57 people with accuracy and efficiency.
- Directly in charge of and supervised 86 staff members with daily tasking.
Certification
Computer operator
Communication operator
CPR qualified
Basic first aid
Maintenance
Security
Dispatch
Timeline
Operations Specialist First Class
United States Navy
04.2014 - Current
Receptionist
Medical Surgical Specialist of Kerrville
01.2012 - 03.2014
Associates - Gender Studies
University of Maryland Global Campus
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