Heather Gresham
Albuquerque
Summary
Results-driven Supervisor with experience steering and directing all aspects of operations. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Recognized and commended for collaborating with upper management to achieve organizational objectives.
Overview
14
14
years of professional experience
7
7
Certifications
Work History
Supervisor of General Radiology
University of New Mexico Hospital
Albuquerque
08.2025 - Current
- Supervised daily operations within patient care units at a major healthcare facility.
- Coordinated schedules for staff to ensure adequate coverage during shifts.
- Facilitated communication between departments to enhance patient services and workflows.
- Trained new staff on hospital policies and procedures for patient care standards.
- Monitored compliance with safety protocols and regulatory requirements in the workplace.
- Assisted in resolving staff conflicts and maintaining a positive work environment.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
Fluoroscopy Technologist
University of New Mexico Hospital
Albuquerque
03.2024 - Current
- assists with real-time X-ray imaging procedures
- Supported training sessions for staff on new medical technologies and software.
- Prepared patients for imaging exams, ensuring comfort and understanding of processes.
- Operated imaging equipment to perform diagnostic procedures accurately and efficiently.
- Followed safety protocols to protect patients and staff during imaging procedures.
- Collaborated with physicians to discuss imaging findings and patient care plans.
- Ensured cleanliness and organization of imaging rooms and work areas for optimal workflow.
- Reported any malfunctions or discrepancies in equipment performance immediately to supervisor and manager.
- Conducted quality control tests on processed films ensuring they met acceptable standards.
- Produced high-quality images using a variety of contrast media as needed.
Lead Computed Tomography Technologist
Heights Emergency Room
Houston
05.2019 - 12.2023
- Operated computed tomography equipment for accurate imaging in emergency settings.
- Collaborated with medical staff to assess patient needs and imaging requirements.
- Maintained and calibrated CT machinery for optimal performance and safety standards.
- Managed patient records and imaging documentation in compliance with hospital protocols.
- Captured and developed images following physicians' orders allowing proper diagnosis and treatment.
- Administered IV contrast materials, radiopharmaceuticals and antispasmodics to patients.
Computed Tomography Technologist
Neighbors Emergency Center
Houston
04.2014 - 10.2014
- Operated CT scanning equipment for accurate imaging procedures.
- Prepared patients for scans, ensuring comfort and safety.
- Maintained equipment, performing routine checks and troubleshooting issues.
- Documented patient information and scan results in electronic systems.
- Utilized knowledge of anatomy and physiology to identify areas needing additional imaging.
MRI Technologist
1960 Family Practice
Houston
10.2011 - 03.2014
- Operated MRI machines to conduct imaging procedures on patients.
- Prepared patients for scans by explaining processes and ensuring comfort.
- Maintained equipment functionality through regular inspections and troubleshooting.
- Provided instruction to patients regarding positioning for optimal imaging results.
- Enhanced patient comfort by answering questions, controlling noise and administering calming medications.
Education
Bachelor of Science - Radiological Sciences
Midwestern State University
Wichita Falls, TX12-2019
Skills
- Patient care standards
- Imaging equipment operation
- Safety protocol compliance
- Staff training coordination
- Quality control testing
- Healthcare documentation management
- Empathetic patient interaction
- Conflict resolution
- Workflow optimization
- Team leadership
- Schedule development
- Staff management
- Staff education
- Decision-making
- Coaching and mentoring
- Staff discipline
- Policy and procedure development
- Employee training
- Fiscal management
Certification
TMB
Timeline
Supervisor of General Radiology
University of New Mexico Hospital
08.2025 - Current
Fluoroscopy Technologist
University of New Mexico Hospital
03.2024 - Current
Lead Computed Tomography Technologist
Heights Emergency Room
05.2019 - 12.2023
Computed Tomography Technologist
Neighbors Emergency Center
04.2014 - 10.2014
MRI Technologist
1960 Family Practice
10.2011 - 03.2014
Bachelor of Science - Radiological Sciences
Midwestern State University