Heather Grieger
Waverly,MN
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Office Manager (Temp)/Customer Service Representative
Aqua Pro Sprinklers
07.2023 - 10.2023
- Dispatch technicians, Take incoming calls, responding to emails, voicemails and maintain board
- Handle maintenance agreements, schedule appointments, first point of contact for customers
- Accounts Receivable, Payable, reconciling statements
- Offer service improvement in all areas to increase customer satisfaction provide support and leadership for many projects
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Lead Dispatch/Customer Service Representative
Espresso Partners
03.2021 - 03.2023
- Dispatch technicians, provide support and leadership for many projects
- Account management, contact for delivering exceptional operational service
- Provide service and offer system improvements for clients to improve quality and service
- Responded proactively and positively to rapid change.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
Office Manager/Marketing
St. George’s Episcopal Church
11.2017 - 10.2021
- Handle concerns from over 100 parishioners
- A/P, A/R, budget checkbook, travel arrangements, created newsletters, weekly bulletins
- Maintain calendars, website, Facebook, spreadsheets, documents and records
- Created material to enhance processes and procedures, upgraded software programs
- Implemented program setups, implementing new products and services
- Manage vendor contracts, Supervised volunteer team
- Working with benefits and health accounts
- Implemented new software tools for streamlined project management, increasing efficiency in task completion across teams.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Project Coordinator/ Customer Service
American Heart Association
05.2016 - 11.2017
- Coordinated event for 700 people that raised over 1 million dollars
- Provided training on systems to clients, team members and volunteers
- Managed any issue resolution across all departments
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Responded to requests for information on materials to inquiring parties.
- Monitored project progress, identified risks and took corrective action as needed.
- Coordinated venue and catering arrangements, speaker and attendee liaison and material distribution for meetings and events.
Customer Service Representative/ Dispatch
Culligan Water
07.2014 - 05.2016
- Coordinate inventory orders, office supplies, and travel arrangements.
- Work to solve customer concerns, scheduling service in multi-line environment.
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Bachelor of Science - Marketing / Communications
University of Phoenix
01.2010
Skills
- Customer Service
- Conflict Resolution
- Microsoft Outlook
- Teamwork and Collaboration
- Accounts Payable/Receivable
- Bookkeeping & Payroll
- Policies & Procedures Manuals
- Staff Development & Training
- Customer Relations
- Problem Solving
- Project Coordination
- Calendar Coordination
- Building rapport
- Microsoft Office
Cover Letter
Are you looking for an Customer Service Superstar? I have over 20 years of customer service and administrative experience. A passion to learn and to increase my skills in all areas If so, then you need to look no further. You will see from my enclosed resume that I meet all of these qualifications and more. I would very much like to discuss opportunities with your company. To schedule an interview, please call me at 612-735-0790. The best time to reach me is between 11am and 2pm, but you can leave a voice message at any time, and I will return your call. Thank you for taking the time to review my resume. I look forward to talking with you. Sincerely, Heather Grieger
References
- Hylan Joseph, Cambria Coffee, 831-229-0118
- Jaime Novak, Cardinal Corp, Jnovak@cardinalcorp.com, 651-983-5445
- Katie Eshenaur, US Bank, Katieesh1@gmail.com, 651-334-6550
Timeline
Office Manager (Temp)/Customer Service Representative
Aqua Pro Sprinklers
07.2023 - 10.2023
Lead Dispatch/Customer Service Representative
Espresso Partners
03.2021 - 03.2023
Office Manager/Marketing
St. George’s Episcopal Church
11.2017 - 10.2021
Project Coordinator/ Customer Service
American Heart Association
05.2016 - 11.2017
Customer Service Representative/ Dispatch
Culligan Water
07.2014 - 05.2016
Bachelor of Science - Marketing / Communications
University of Phoenix
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