Heather Griffin
Summary
IT specialist with over 2 years of experience in implementing and deploying products and services within the lending and financial sectors. Proven track record of driving process improvements that open new markets and enhance organizational profitability. Experience with Fortune 500 companies and adept at building high-performing teams. Proficient in supporting teams through agile methodologies.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Registration Representative II
Holy Cross Hospital - Holy Cross Hospital
Silver Spring, MD
04.2024 - Current
- Registered patients by accurately collecting demographic and insurance information.
- Verified insurance eligibility through online portals and phone inquiries.
- Utilized electronic health record systems for efficient data entry and retrieval.
- Managed patient schedules to streamline clinic workflow and minimize wait times.
- Implemented new medical procedures documentation for improved compliance.
- Maintained confidentiality of patient records in adherence to regulations.
- Communicated registration procedures and policies effectively to patients.
- Updated patient information in database regularly to ensure record accuracy.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
Assistant Project Coordinator
Primerica Insurance
Upper Marlboro, MD
12.2020 - 02.2024
- Initiated project kick-off for both external and internal stakeholders.
- Focused engagement on key deliverables to enhance collaboration.
- Coordinated tasks, roles, and timelines with project team members.
- Asserted connection with practice leads across business lines to achieve objectives.
- Owned and facilitated all project management processes for Capital One stakeholders.
- Partnered with regulatory team to develop contingency plans for audits.
- Delivered implementation plan to ensure customer privacy compliance.
- Managed team responsible for regulation policy and procedure guide for customer onboarding.
IT Specialist Assistant
Always Best Care
Upper Marlboro, MD
06.2018 - 12.2020
- Managed multiple large-scale projects, ensuring timely delivery and effective resource allocation.
- Implemented new medical procedures documentation for enhanced patient care.
- Developed patients tracking demographics portal to improve data accuracy and access.
- Configured and deployed ZD410 Zebra printers for efficient printing solutions.
- Utilized JIRA for detailed task documentation and project management tracking.
- Optimized inventory management of Honeywell scanners requiring repairs.
- Provided deskside support, assisting end users with email setup on personal devices.
- Created and maintained troubleshooting documentation for common hardware and software issues.
Education
Bachelor of Arts - Business Management
University of Maryland Global Campus
Adelphi,MD06.2025
Associate degree - Science
Allegany College of Maryland
Cumberland, MD05.2020
Skills
- Relationship management
- Effective communication
- Team collaboration
- Initiative in dynamic environments
- Oral and written communication
- Adaptability to fast-paced settings
- Risk assessment and documentation
- Project management with Mondaycom
- UX/UI design coordination in JIRA/KANBAN
- Hardware and software diagnostics
- System configuration knowledge
- Familiarity with Windows, macOS, and Linux
- Understanding of IT security and data protection
- Problem-solving skills
Certification
- PMP 2023
- CISA
- CompTIA Security +
- AWS Cloud Practitioner
Timeline
Patient Registration Representative II
Holy Cross Hospital - Holy Cross Hospital
04.2024 - Current
Assistant Project Coordinator
Primerica Insurance
12.2020 - 02.2024
IT Specialist Assistant
Always Best Care
06.2018 - 12.2020
Bachelor of Arts - Business Management
University of Maryland Global Campus
Associate degree - Science
Allegany College of Maryland
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