Summary
Overview
Work History
Education
Skills
Timeline
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APRIL LEACH

Davenport,FL

Summary

Accomplished Patient Registration Representative and Surgery Scheduler at Chesapeake Regional Hospital, adept in insurance verification and patient scheduling, showcasing exceptional customer service and HIPAA compliance. Enhanced patient service delivery by efficiently managing high-volume periods and reducing surgery cancellations, demonstrating unparalleled professionalism and critical thinking. Service-focused Patient Registration Representative proficient in managing new admissions. Collects and completes paperwork diligently to minimize errors and maximize patient satisfaction. Handles demands of different insurance plans with organized approach.

Overview

19
19
years of professional experience

Work History

Patient Registration Representative II

Chesapeake Regional Hospital
01.2012 - 07.2023
  • Verified insurance coverage to confirm patient coverage for necessary medical services.
  • Gathered demographic and insurance information to register patients for medical appointments.
  • Imaged and scanned patient and registration documentation into electronic patient records.
  • Demonstrated adaptability in handling high-volume periods while maintaining a calm demeanor, resulting in efficient service delivery during peak hours.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Maintained patient confidentiality by adhering to HIPAA regulations and securing sensitive information.
  • Maintained clean and organized workspaces to promote smooth operation and easy access to patient information.
  • Assisted with training new hires on best practices for managing various aspects of the registration process including collecting sensitive information, navigating software systems, and maintaining confidentiality.
  • Accurately inputted patient and insurance information into company's computer system using [Software].
  • Safeguarded the integrity of patient data within electronic health record systems through vigilant monitoring and prompt correction of errors when identified.
  • Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.

Surgery Scheduler

Chesapeake Regional Hospital
01.2005 - 01.2012
  • Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
  • Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
  • Arranged pre-operative and post-operative appointments for surgical patients.
  • Expertly managed planning, scheduling, and coordination of outpatient procedures.
  • Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
  • Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
  • Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
  • Resolved scheduling conflicts to maintain high-quality patient services.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Coordinated surgical team schedules for seamless procedure planning and execution.
  • Updated daily operating room calendars with accurate appointment schedules.
  • Reduced surgery cancellations with thorough pre-operative assessments and communication with patients.
  • Utilized advanced software tools to optimize appointment availability and efficiently manage surgeon calendars.
  • Communicated surgery requirements to nursing teams for smooth operation delivery.

Education

High School Diploma -

Green Run High School
Virginia Beach, VA
06.2002

Skills

  • Payment Collection
  • Insurance Verification
  • Patient confidentiality
  • Eligibility Determination
  • Appointment Scheduling
  • Professionalism and Ethics
  • Resourcefulness and Initiative
  • Healthcare industry understanding
  • Data Entry
  • Medical terminology knowledge
  • HIPAA Compliance
  • Customer Service

Timeline

Patient Registration Representative II

Chesapeake Regional Hospital
01.2012 - 07.2023

Surgery Scheduler

Chesapeake Regional Hospital
01.2005 - 01.2012

High School Diploma -

Green Run High School

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APRIL LEACH