Heather Gutierrez
San Antonio,TX
Summary
Dynamic Store Manager with a proven track record at Conquest Retail Dba ValleyMart, excelling in customer service management and inventory control. Spearheaded initiatives that significantly enhanced customer satisfaction and streamlined store operations. Adept at mentoring staff and fostering positive relationships, resulting in a noticeable increase in sales and reduced shrinkage.
Overview
10
10
years of professional experience
Work History
Store Manager
Conquest Retail Dba ValleyMart
Elmendorf, TX
02.2015 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Education
Southside Isd
San Antonio, TXSkills
- Customer Service
- Problem-Solving
- Multitasking and Organization
- Store operations
- Store Opening and Closing
- Training and mentoring
- Customer Service Management
- Friendly and Positive
- Outstanding communication skills
- Inventory Management
- Store Merchandising
- Cash Management
- Inventory Control
- Employee Training
- Recruitment and hiring
- POS Systems
- Staff Management
- Employee Scheduling
- Accurate Cash Handling
- Documentation And Reporting
- Relationship building and management
- Strategic thinker
- Order Management
Timeline
Store Manager
Conquest Retail Dba ValleyMart
02.2015 - Current
Southside Isd