Heather Hale
Vandalia,IL
Summary
Resourceful customer service advocate with 10+ years of experience, skilled in managing inbound and outbound communications, order processing and vendor invoice management, dedicated to delivering timely solutions and maintaining high customer satisfaction. Self motivated team player with a positive attitude
Overview
14
14
years of professional experience
Work History
Customer Service Advocate/Billing Specialist
Essendant
01.2017 - 10.2026
- Managing inbound and outbound phone calls and email
- Knowledge of performance metrics and expected standards
- Understands and demonstrates Essendant Core Values
- Performs other duties as assigned
- Managed order processing using CRM systems to ensure timely delivery and customer satisfaction.
- Customer billing, Vendor invoice processing
Assistant Manager
CC Food Marts Inc.
06.2014 - 04.2022
- Counting registers, balance cash drawers, prepare bank deposits, and track daily sales reports accurately.
- Restock shelves, check expiration dates, track stock levels, place inventory orders, receive vendor deliveries.
- Operate and troubleshoot registers, lottery machine, and fuel pump monitors.
- Follow local and state laws regarding tobacco, alcohol sales, and food safety standards.
- Train new cashiers, delegate cleaning or stocking tasks, and cover open shifts when team members call out.
- Stand for long shifts, lift cases of drinks or stock weighing up to 45–50 pounds, and occasionally work in cooler temperatures
Inventory Control
Walmart
07.2012 - 05.2014
- Organize backroom storage, bin overstock, print labels, verify shelf counts, and pull items needed for replenishment on sales floor.
- Strong attention to detail, operate handheld barcode scanners.
- Move inventory to correct aisles and stock products while rotating
Education
No Degree - General Studies
Kaskaskia College
Centrailia, ILSkills
- Call center experience with inbound and outbound calling with professional telephone demeanor as well as email management
- Strong problem solving, communication and customer service skills
- Computer proficiency, worked with programs like Siebel, CT Suite, CXOne, SXe, Microsoft Office
- 10-key
- Order processing
- Ability to plan, prioritize and organize assignments
- Medical Terminology
- Ability to adapt to change and keep a positive attituide
Accomplishments
Received a Customer Service Champion award in 2015 and a Bravo nomination in 2017 for above and beyond service.
Timeline
Customer Service Advocate/Billing Specialist
Essendant
01.2017 - 10.2026
Assistant Manager
CC Food Marts Inc.
06.2014 - 04.2022
Inventory Control
Walmart
07.2012 - 05.2014
No Degree - General Studies
Kaskaskia College