Heather Hanson
Lebanon,TN
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.
Overview
29
29
years of professional experience
3
3
Certification
Work History
Operations Safety Officer
Air Evac
Remote
05.2022 - Current
- AEL Operations Safety Officer (OSO) works with company operations and base-level managers to promote a positive safety culture and enhance workplace safety
- The Operations Safety Officer conducts new-hire, Crew Resource Management (CRM) training and recurrent training
- OSOs work collaboratively with the Director of Safety managing AEL’s Safety Management Systems (SMS), Safety Risk Management (SRM), Internal Evaluation Program (IEP), and Incident Reporting management programs.
- Managed documentation processes for air ambulance operations, maintaining compliance with regulations.
- Trained new personnel on operational protocols and safety procedures, enhancing team efficiency.
- Collaborated with cross-functional teams to analyze performance metrics, driving continuous improvement strategies.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Increased awareness and preparedness for potential threats by developing comprehensive training materials for new recruits.
- Fostered culture of continuous improvement, encouraging innovation and adoption of best practices in law enforcement techniques.
Director
T.M.T Ambulance
Nashville, TN
03.2023 - 04.2024
- Developed performance metrics to assess operational efficiency and staff productivity.
- Evaluated technology systems for dispatch and tracking to enhance operational capabilities.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
Paramedic
Sumner County EMS
02.2018 - 06.2023
- Trained and mentored junior paramedics on best practices and emergency procedures.
- Administered emergency medical care in high-pressure situations to stabilize patients.
- Operated advanced life support equipment to ensure optimal patient outcomes during emergencies.
- Delivered advanced cardiac life support (ACLS), basic life support (BLS), and pediatric advanced life support (PALS) under pressure.
- Delivered compassionate care to patients with a variety of medical emergencies, including cardiac arrests, traumas, strokes, and respiratory distress.
- Transferred patients safely and securely to medical facilities for continued care.
- Assessed patient condition through physical and verbal exams and by collecting information from others at scene.
- Identified appropriate medications based on potential interactions with other medicines, accurately calculating correct dosages according to drugs on hand and patient's weight.
- Managed challenging or combative patients using de-escalation techniques and appropriate physical restraints when necessary, prioritizing safety for both the patient and medical team.
Flight Paramedic
Air Evac 62
12.2019 - 05.2022
- Transport emergent and critical patients to include; LVAD, balloon pump, BiPAP, multiple drips, manage airway and ventilator, transvenous pacers, chest tube management, and other treatments as needed or ordered.
- Collaborated with flight crew to ensure safe transport of patients.
- Maintained equipment and medical supplies, ensuring operational readiness at all times.
- Mentored junior staff, fostering a culture of continuous improvement in emergency response techniques.
- Improved patient outcomes by providing advanced life support and critical care during high-pressure flight situations.
- Ensured safe transportation for patients by adhering to strict aviation protocols and guidelines.
- Demonstrated professionalism under pressure in challenging situations, maintaining focus on the wellbeing of patients and the safety of the flight crew.
- Promoted a culture of safety within the flight paramedic team by consistently modeling proper protocols and holding colleagues accountable when necessary.
COO
Blue Shield EMS
08.2017 - 04.2019
- Developed and implemented policies improving compliance with regulatory standards and best practices.
- Oversaw budget management and resource allocation, ensuring financial sustainability of operations.
- Fostered partnerships with community stakeholders, enhancing organizational reputation and service reach.
- Mentored executive team members, enhancing leadership capabilities within the organization.
- Negotiated key partnerships with vendors, suppliers, and other stakeholders for improved collaboration and resource allocation.
- Mentored employees at all levels within the organization to support their professional development goals.
- Influenced company culture by promoting core values like integrity, accountability, innovation, teamwork, and excellence throughout daily operations.
- Navigated complex regulatory environments to ensure compliance across all aspects of operations.
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Founded performance- and merit-based evaluation system to assess staff performance.
Flight Paramedic
Vanderbilt LifeFlight
Nashville, TN
06.2010 - 10.2017
- Transport emergent and critical patients to include; LVAD, balloon pump, BiPAP, multiple drips, manage air way and ventilator, transvenous pacers, chest tube insertion and management, and other treatments as needed or ordered.
- Liaised with police, fire department and other emergency responders to manage emergency scenes.
- Coordinated with hospitals for seamless handoff of patients upon arrival.
- Anticipated potential complications and provided proactive interventions, preventing further issues or injuries while en route to medical facilities.
- Enhanced team efficiency with expert coordination of in-flight medical treatments, equipment usage, and communication.
- Improved patient outcomes by providing advanced life support and critical care during high-pressure flight situations.
- Strengthened relationships with local hospitals and emergency departments through regular communication and collaboration on shared goals related to patient care.
- Demonstrated professionalism under pressure in challenging situations, maintaining focus on the wellbeing of patients and the safety of the flight crew.
- Followed established procedures for personal and patient safety.
- Transported critically ill and injured patients to nearest medical center, using advanced life support equipment as needed.
- Promoted a culture of safety within the flight paramedic team by consistently modeling proper protocols and holding colleagues accountable when necessary.
- Attended training classes to maintain certification licensure, keep abreast of new developments in field and maintain existing knowledge.
- Participated in ongoing professional development opportunities to maintain up-to-date knowledge on advancements in emergency medicine and aviation safety regulations.
Flight Paramedic
Alaska Regional Hospital LifeFlight
08.2001 - 05.2010
- Transfer emergent and critical patients by air ambulance
- Provide continuous advanced care monitoring and treatment
- Maintain critical care skills
- Coordinate and teach advanced classes for the community
- Maintain flight statistics for program advancement and CAMTS.
Paramedic
Central Mat-Su Fire Department
10.2007 - 04.2010
- Provide through patient assessment and assist patient in making good choices
- Planning and providing patient care
- Provide appropriate documentation
- Provide leadership and direction for EMT partners
- Maintain my ambulance in top condition.
Emergency Room Technician
Alaska Regional Hospital
03.2002 - 05.2008
- Collaborates with RN to assess and provide care for emergent and critical patients
- ER Department EKG trainer
- Start IV's and draw blood
- Daily QC's, ordering supplies and stocking the ER
- Transport patients to different departments
- Go to person for all employees with difficult questions.
Patient Care Technician
Providence Alaska Medical Center
10.2006 - 04.2007
- Assist RN's as needed
- Assist patients with daily needs
- Stocking the department daily
- Vital Signs
- Maintain a clean unit.
Paramedic Preceptor
Medical Training Institute
06.2006 - 11.2006
- On site preceptor for Paramedic Students
- Assess students' practical skills
- Supervise invasive procedures preformed by students
- Facilitate a positive learning environment
- Conform teaching style to needs of students.
Flight Coordinator
AeroMed International
07.2000 - 04.2004
- Coordinate medevacs and ground transport for Medical Crew
- Arrange communications between Physicians and Medical Crew
- Answer multiple phone lines and assist callers
- Track multiple flight teams for two separate bases
- Prioritize flights in order of severity.
Paramedic
TransCare Medical Services Inc
01.1998 - 04.2001
- Transport patients via ground ambulance
- Training of new Paramedics
- Daily equipments checks
- Maintain good report with patients and medical Crew
- Transport psychiatric patients to API.
EMT-1 and BLS Instructor
Aurora North EMS Academy
08.1997 - 05.2000
- Instruct off site BLS classes
- Assess students' practical skills
- Administer and supervise written tools
- Maintain a pleasant and friendly learning atmosphere
- Conform teaching style to needs of students.
Patient Care Attendant
Alaska Regional Hospital
11.1996 - 02.1998
- Assist patients with daily living activities
- Assist RNs with all patient care
- Monitor combative, confused and suicidal patients
- Transport patients to other departments
- Transcribe orders from patients’ charts and input orders in the computer.
Education
Paramedic Sciences and Physician Assistant -
University of Alaska, Anchorage
Anchorage, AK02.2024
General Education -
East Anchorage High School
Anchorage, AK05.1993
Skills
- Excellent written and verbal skills
- Great instructor
- Great team player
- Anticipates others needs
- High Ethical Standards
- Positive attitude
- Patient Advocate
- High adaptability
- Good with psychosocial situations
- Program Management
- Strategic Planning
- Strategies and Goals
- Hiring and Retention
- People Management
- Legal and Regulatory Compliance
- Regulatory Compliance
- Data Analysis
- Project Management
- Operations Management
- Staff Development
- Staff Management
Certification
- FP-C (Certified Flight Paramedic)
- ACLS
- PHTLS
- PALS
- NRP
- BLS
- State of Tennessee EMT-PCC
- State of Kentucky EMT-P
- OSHA 30
References
References available upon request
Timeline
Director
T.M.T Ambulance
03.2023 - 04.2024
Operations Safety Officer
Air Evac
05.2022 - Current
Flight Paramedic
Air Evac 62
12.2019 - 05.2022
Paramedic
Sumner County EMS
02.2018 - 06.2023
COO
Blue Shield EMS
08.2017 - 04.2019
Flight Paramedic
Vanderbilt LifeFlight
06.2010 - 10.2017
Paramedic
Central Mat-Su Fire Department
10.2007 - 04.2010
Patient Care Technician
Providence Alaska Medical Center
10.2006 - 04.2007
Paramedic Preceptor
Medical Training Institute
06.2006 - 11.2006
Emergency Room Technician
Alaska Regional Hospital
03.2002 - 05.2008
Flight Paramedic
Alaska Regional Hospital LifeFlight
08.2001 - 05.2010
Flight Coordinator
AeroMed International
07.2000 - 04.2004
Paramedic
TransCare Medical Services Inc
01.1998 - 04.2001
EMT-1 and BLS Instructor
Aurora North EMS Academy
08.1997 - 05.2000
Patient Care Attendant
Alaska Regional Hospital
11.1996 - 02.1998
Paramedic Sciences and Physician Assistant -
University of Alaska, Anchorage
General Education -
East Anchorage High School