Heather Hanson
Lebanon,TN
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Director
T.M.T Ambulance
03.2023 - Current
- I was responsible for starting this service from the ground up
- I currently have 3 ambulances and 12 employees.
Operations Safety Officer
Air Evac
05.2022 - Current
- AEL Operations Safety Officer (OSO) works with company operations and base-level managers to promote a positive safety culture and enhance workplace safety
- The Operations Safety Officer conducts new-hire, Crew Resource Management (CRM) training and recurrent training
- OSOs work collaboratively with the Director of Safety managing AEL’s Safety Management Systems (SMS), Safety Risk Management (SRM), Internal Evaluation Program (IEP), and Incident Reporting management programs.
Paramedic
Sumner County EMS
02.2018 - 06.2023
- Provide emergency care to patients
- During my time here I precepted paramedic students completing their clinical ambulance hours.
Flight Paramedic
Air Evac 62
12.2019 - 05.2022
- Transport emergent and critical patients to include; LVAD, balloon pump, BiPAP, multiple drips, manage airway and ventilator, transvenous pacers, chest tube management, and other treatments as needed or ordered.
COO
Blue Shield EMS
08.2017 - 04.2019
- I was responsible for all the daily operations of a private ambulance service
- I had 20 employees and 5 ambulances.
Flight Paramedic
Vanderbilt LifeFlight
06.2010 - 10.2017
- Transport emergent and critical patients to include; LVAD, balloon pump, BiPAP, multiple drips, manage air way and ventilator, transvenous pacers, chest tube insertion and management, and other treatments as needed or ordered.
Flight Paramedic
Alaska Regional Hospital LifeFlight
08.2001 - 05.2010
- Transfer emergent and critical patients by air ambulance
- Provide continuous advanced care monitoring and treatment
- Maintain critical care skills
- Coordinate and teach advanced classes for the community
- Maintain flight statistics for program advancement and CAMTS.
Paramedic
Central Mat-Su Fire Department
10.2007 - 04.2010
- Provide through patient assessment and assist patient in making good choices
- Planning and providing patient care
- Provide appropriate documentation
- Provide leadership and direction for EMT partners
- Maintain my ambulance in top condition.
Emergency Room Technician
Alaska Regional Hospital
03.2002 - 05.2008
- Collaborates with RN to assess and provide care for emergent and critical patients
- ER Department EKG trainer
- Start IV's and draw blood
- Daily QC's, ordering supplies and stocking the ER
- Transport patients to different departments
- Go to person for all employees with difficult questions.
Patient Care Technician
Providence Alaska Medical Center
10.2006 - 04.2007
- Assist RN's as needed
- Assist patients with daily needs
- Stocking the department daily
- Vital Signs
- Maintain a clean unit.
Paramedic Preceptor
Medical Training Institute
06.2006 - 11.2006
- On site preceptor for Paramedic Students
- Assess students' practical skills
- Supervise invasive procedures preformed by students
- Facilitate a positive learning environment
- Conform teaching style to needs of students.
Flight Coordinator
AeroMed International
07.2000 - 04.2004
- Coordinate medevacs and ground transport for Medical Crew
- Arrange communications between Physicians and Medical Crew
- Answer multiple phone lines and assist callers
- Track multiple flight teams for two separate bases
- Prioritize flights in order of severity.
Paramedic
TransCare Medical Services Inc
01.1998 - 04.2001
- Transport patients via ground ambulance
- Training of new Paramedics
- Daily equipments checks
- Maintain good report with patients and medical Crew
- Transport psychiatric patients to API.
EMT-1 and BLS Instructor
Aurora North EMS Academy
08.1997 - 05.2000
- Instruct off site BLS classes
- Assess students' practical skills
- Administer and supervise written tools
- Maintain a pleasant and friendly learning atmosphere
- Conform teaching style to needs of students.
Patient Care Attendant
Alaska Regional Hospital
11.1996 - 02.1998
- Assist patients with daily living activities
- Assist RNs with all patient care
- Monitor combative, confused and suicidal patients
- Transport patients to other departments
- Transcribe orders from patients’ charts and input orders in the computer.
Education
Paramedic Sciences and Physician Assistant -
University of Alaska, Anchorage
Anchorage, AK02.2024
General Education -
East Anchorage High School
Anchorage, AK05.1993
Skills
- Excellent written and verbal skills
- Great instructor
- Great team player
- Anticipates others needs
- High Ethical Standards
- Positive attitude
- Patient Advocate
- High adaptability
- Good with psychosocial situations
- Program Management
- Strategic Planning
- Strategies and Goals
- Hiring and Retention
- People Management
- Legal and Regulatory Compliance
- Regulatory Compliance
- Data Analysis
- Project Management
- Operations Management
- Staff Development
- Staff Management
Certification
- FP-C (Certified Flight Paramedic)
- ACLS
- PHTLS
- PALS
- NRP
- BLS
- State of Tennessee EMT-PCC
- State of Kentucky EMT-P
- OSHA 30
References
References available upon request
Timeline
Director
T.M.T Ambulance
03.2023 - Current
Operations Safety Officer
Air Evac
05.2022 - Current
Flight Paramedic
Air Evac 62
12.2019 - 05.2022
Paramedic
Sumner County EMS
02.2018 - 06.2023
COO
Blue Shield EMS
08.2017 - 04.2019
Flight Paramedic
Vanderbilt LifeFlight
06.2010 - 10.2017
Paramedic
Central Mat-Su Fire Department
10.2007 - 04.2010
Patient Care Technician
Providence Alaska Medical Center
10.2006 - 04.2007
Paramedic Preceptor
Medical Training Institute
06.2006 - 11.2006
Emergency Room Technician
Alaska Regional Hospital
03.2002 - 05.2008
Flight Paramedic
Alaska Regional Hospital LifeFlight
08.2001 - 05.2010
Flight Coordinator
AeroMed International
07.2000 - 04.2004
Paramedic
TransCare Medical Services Inc
01.1998 - 04.2001
EMT-1 and BLS Instructor
Aurora North EMS Academy
08.1997 - 05.2000
Patient Care Attendant
Alaska Regional Hospital
11.1996 - 02.1998
Paramedic Sciences and Physician Assistant -
University of Alaska, Anchorage
General Education -
East Anchorage High School
- FP-C (Certified Flight Paramedic)
- ACLS
- PHTLS
- PALS
- NRP
- BLS
- State of Tennessee EMT-PCC
- State of Kentucky EMT-P
- OSHA 30
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