Heather Harris
Vacation Manager
Green Bay,WI
Summary
Motivated business professional bringing over 11 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.
Overview
1
1
Certification
5
5
years of post-secondary education
23
23
years of professional experience
Work History
Owner/Operator
Polished Image
Green Bay, WI
01.2008 - Current
- Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
- Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
- Conducted recruitment, interview and selection processes to induct new staff in accordance with business policies.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Maintained controls over expenses and inventory for optimal budget tracking.
- Evaluated employee performance and developed improvement plans.
Family Support Worker
Head Start
Madison, WI
01.2004 - 01.2008
- Visited home environments to help clients develop life, technical and job skills.
- Promoted community integration by providing extensive physical, emotional and social support.
- Monitored progress and documented any patient health status changes, keeping healthcare team updated.
- Developed rapport to create safe and trusting environment for care.
- Planned, promoted and managed parent workshops on assisting children in attaining academic success.
- Worked to improve and enhance patient lives through effective and compassionate care.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Documented data and completed accurate updates to case records.
- Interviewed individuals and families to assess needs and provide informational resources.
- Completed home welfare checks to align with state and program guidelines.
- Collaborated with community program leaders and advocates to make resources accessible to those in need.
- Conducted research, gathered information from multiple sources and presented results.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Clinician
Tellurian UCAN
Madison, WI
01.1998 - 01.2004
- Provided comprehensive case management services, including creating treatment plans and connecting clients and families to appropriate resources.
- Assessed clinical risk and danger to children and families and determined appropriate level of response and intervention.
- Assessed client issues pertaining to depression, anxiety and physical abuse to resolve conflicts.
- Provided guidance and advice to help cultivate self-esteem and community involvement.
- Worked with prescribing professionals to get patients necessary medications.
- Provided individual counseling services to over 17 clients with adjustment issues and partnered to facilitate daily support groups.
- Communicated closely with other counselors to devise programs and activities based on developmental and academic levels.
- Managed caseload of 20 patients with substance dependence and co-occurring Axis I and Axis II disorders.
- Helped patients to deal with realities of diagnoses and develop coping skills.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
Education
High School Diploma -
Preble High School
08.1982 - 05.1986
No Degree - Psychology
University of Wisconsin - Green Bay
Green Bay, WI 08.1987 - 08.1988
Certificate of Completion &hours For Certification - Psychology
UW Madison Substance Abuse Counselor Training Prog
Madison, WI 08.1990 - 04.1991
Skills
Partnership development
Verbal and written communication
Human Resource Management
Marketing
Consulting
Negotiation
Relationship building
Budgeting
Client Service
Staff Management
Contract Management
Coaching and mentoring
Project Management
Business Development
Certification
RADC Clinician, Tellurian - 2000
Timeline
Owner/Operator
Polished Image
01.2008 - Current
Family Support Worker
Head Start
01.2004 - 01.2008
Clinician
Tellurian UCAN
01.1998 - 01.2004
Certificate of Completion &hours For Certification - Psychology
UW Madison Substance Abuse Counselor Training Prog
08.1990 - 04.1991
No Degree - Psychology
University of Wisconsin - Green Bay
08.1987 - 08.1988
High School Diploma -
Preble High School
08.1982 - 05.1986