Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Heather Havins

Vancouver,WA

Summary

Dynamic Senior Phlebotomist with a rich background at Compass Oncology, known for enhancing patient experiences and streamlining inventory management. Excelled in blood collection techniques and patient support, contributing to improved patient care and operational efficiency. Demonstrated leadership by mentoring new staff, fostering teamwork, and ensuring compliance with healthcare standards.


Overview

14
14
years of professional experience
1
1
Certification

Work History

Senior Phlebotomist

Compass Oncology
03.2016 - Current
  • Contributed to a positive work environment by consistently demonstrating professionalism, teamwork, and adaptability under pressure situations.
  • Enhanced patient experience by maintaining a professional and compassionate demeanor during blood collection procedures.
  • Served as a knowledgeable resource for patients regarding their lab tests, ensuring they felt informed and comfortable throughout the process.
  • Organized inventory of supplies, resulting in less waste and more efficient use of resources.
  • Collaborated with interdisciplinary teams to provide comprehensive patient care services across various departments within the healthcare facility.
  • Assisted in the development of departmental policies and procedures, ensuring compliance with regulatory requirements and accreditation standards.
  • Facilitated communication between medical staff members for improved collaboration on patient care plans.
  • Provided comprehensive training for new employees, ensuring a smooth onboarding process and acclimation to company procedures.
  • Provided exceptional customer service to patients and their families during stressful situations, resulting in numerous positive reviews for the healthcare facility.

Preschool Teacher's Assistant

Innovative Services Inc
02.2011 - 03.2016
  • Maintained tidy and clean classroom consistent with safety and health standards.
  • Interacted with children one-on-one and in small groups to enhance and support learning activities.
  • Engaged and entertained children through recreational and educational activities.
  • Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
  • Communicated with parents to inform about child's progress and classroom behavior.
  • Prepared for lessons by gathering educational materials and setting up equipment.
  • Maintained classrooms by disinfecting and sterilizing surfaces and toys.
  • Assisted teacher by developing lesson plans to meet educational goals for each child.
  • Supervised children during in-classroom activities and on playground.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.

Education

Certificate of Completion For Phlebotomy - Phlebotomy

Clark College
Vancouver, WA
03-2016

High School Diploma -

Heritage High School
Vancouver
06-2003

Skills

  • Order of draw
  • Blood collection techniques
  • Leadership Qualities
  • Patient confidentiality
  • Multitasking Abilities
  • Training and mentoring
  • Venipuncture Expertise
  • Geriatric phlebotomy
  • Communication abilities
  • Patient support
  • Teamwork and Collaboration
  • Customer Service

Accomplishments

  • Educated 18 phlebotomy students from Clark College on venipuncture and capillary puncture techniques.
  • Won "Compass Cares" award in 2024. This is employee of the quarter award selected by my peers.
  • Trained all new phlebotomy employees.
  • Created an onboarding employee manual.
  • Built a ton of lasting relationships with patients and their families.
  • Completed a leadership course.
  • Got into nursing school at Clark College.

Certification

  • Bloodborne Pathogens Training Certificate - Occupational Safety and Health Administration (OSHA).
  • Basic Life Support (BLS) Certification - American Heart Association or Red Cross.
  • Ma certified Phlebotomist certificate.

Timeline

Senior Phlebotomist

Compass Oncology
03.2016 - Current

Preschool Teacher's Assistant

Innovative Services Inc
02.2011 - 03.2016

Certificate of Completion For Phlebotomy - Phlebotomy

Clark College

High School Diploma -

Heritage High School

Similar Profiles

CREATE PROFILE
Heather Havins