Heather Hawk
Chicago,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Fast learner opened to new roles.
Overview
10
10
years of professional experience
Work History
Specialty Sales Associate
Target
06.2019 - Current
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained organized store environment to foster pleasant shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Activated and ticketed new markdowns weekly.
- Stocked shelves, racks and cases with new or transferred merchandise.
Operations Manager
Saks OFF 5TH
01.2017 - 04.2019
- Analyzed and reported on key performance metrics to senior management.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Determined layout of store merchandise for visual appeal to consumers.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reviewed store sale numbers, cost of inventory, operational expenses and inventory losses.
Cashier
Save A Lot Grocery Store
04.2014 - 04.2015
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
High School Diploma -
Chicago Tech Academy High School
Chicago, Illinois06.2015
Skills
- Product and Service Promotion
- Customer Communication
- Customer Needs Analysis
- Shipping and Receiving
- Retail Merchandising
Timeline
Specialty Sales Associate
Target
06.2019 - Current
Operations Manager
Saks OFF 5TH
01.2017 - 04.2019
Cashier
Save A Lot Grocery Store
04.2014 - 04.2015
High School Diploma -
Chicago Tech Academy High School
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