Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Heather Hayes

Fishers,Indiana

Summary

Certified Nurse with over 23 years of experience delivering effective patient care while supervising and motivating shifts of high -performing nursing staff. Accomplished and recognized by interdisciplinary team as an excellent communicator and recognized for promoting a culture of core values and safe quality outcomes.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Clinical Specialist

IU Health
06.2021 - Current
  • Streamlined utilization review processes by collaborating with the Behavioral Health interdisciplinary team developing individualized care reviews.
  • Worked with BH team to develop new initial review process, improving clinical documentation and efficiency
  • Proficient in MCG, using critical skills knowledge to analyze cases for medical necessity, ensure that admission of continued stay is appropriate. Built rapport with inpatient team ensuring a seamless transition of clinical status at Critical Access Hospital.

Certified Case Manager

IU Health
07.2014 - 06.2021
  • Reduced hospital length of stay by implementing a pre operative call process, informing patients of their treatment options and empowering with their choice post discharge for home health care. Hospital HIP /Knee modeled through out the system.
  • Implemented and maintained Interdisciplinary rounds that contributed to enhanced patient experiences and overall case management effectiveness.
  • Awarded Safe Catch for Discharge Processes 2019.
  • Created a standard of work for inpatient transfers process.

Charge Nurse Progressive Care /ICU

IU Health
09.2011 - 06.2014
  • Assisted with the opening of Saxony Hospital Promoted to RN partner 2012 ·
  • Provided leadership to ICU/ PCU /Medical units.
  • Established a post discharge call back process for Congestive Heart Failure.

Shift Coordinator

IU Health
01.2007 - 07.2011
  • Conducted bi weekly payroll, assisted with hiring, completed reviews and provided staff with feedback and guidance.
  • Coordinated schedules and cross-departmental coverage at Methodist and collaborated with leashership for seamless operations during shifts.
  • Monitored and improved performance of teams and individual employees.
  • Contributed to a positive work environment by fostering a team-oriented atmosphere that encouraged collaboration and mutual support among employees.
  • Consistently achieved 99% excellent recommendations rating for unit
  • Recognized by the ASGE for Quality and Safety.
  • Implemented new policies and procedures as directed by upper management for continuous process improvement initiatives.

Lead Charge Nurse

IU Health
01.2000 - 01.2000
  • ·Provided leadership and bed management on a 33 bed/ 4 bed PCU unit
  • Appointed by the trauma team to lead charge nurse daily rounds.
  • Provided exceptional care to high-acute patients needing complex care

Education

Bachelor of Science - Nursing

Indiana University Kokomo
Kokomo, IN
12.2014

Associate of Science - Nursing

Indiana University Bloomington
Bloomington, IN
12.2000

Skills

    Organizational

    Creativity and Interpersonal

    Analytical

    Leadership

Certification

  • Registered Nurse License, Indiana 2000
  • Case Management Certification, CMSA 2018
  • Progressive Care Certification , AACN 2013
  • ACLS/BLS Health Care


Timeline

Clinical Specialist

IU Health
06.2021 - Current

Certified Case Manager

IU Health
07.2014 - 06.2021

Charge Nurse Progressive Care /ICU

IU Health
09.2011 - 06.2014

Shift Coordinator

IU Health
01.2007 - 07.2011

Lead Charge Nurse

IU Health
01.2000 - 01.2000

Bachelor of Science - Nursing

Indiana University Kokomo

Associate of Science - Nursing

Indiana University Bloomington

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Heather Hayes