HEATHER HAYMANS
Smiths Station,AL
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. Extensive experience in data entry, document preparation, customer service, and administrative support, skilled in Microsoft Office and Google Docs. Proven ability to manage multiple tasks efficiently while maintaining high accuracy and attention to detail.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Medical Coder/Denial Specialist
Genova Diagnostics
North Carolina
02.2022 - Current
- Complete all daily, weekly, and monthly reports.
- Generate and complete daily patient statements.
- Process and submit coded statements to patients.
- Contact insurance companies to obtain denial reasons for patient accounts.
- Prepare and submit daily logs for generated account numbers.
- Correct and update patient and insurance information on accounts.
- Generate and submit lab reports to insurance companies per request.
- Attend Team Meetings to discuss any new issues or updated procedures.
- Remote
Administrative Assistant
Knox Pest Control
Columbus, GA
10.2013 - 06.2018
- Prepare all computer & paper documents for new customers.
- Discuss customer problems & implement solutions.
- Offer new services for existing accounts and locate new accounts.
- Review and verify customer accounts for accuracy.
- Issue correspondence or initiate phone contact for overdue accounts.
- Provide daily, weekly, monthly, and quarterly reports to various departments.
- Research new homeowner/commercial building information for potential clients.
- Review daily deposits for accuracy.
- Liaison for all contractors and property management companies.
- Process, monitor, and distribute bid letters for GA, AL, and FL.
- Maintain all certificates of Insurance and Department of Agriculture certificates for properties, vehicles, and equipment.
- Process all vehicle insurance claims from start until file is closed.
- Process and send all Certified Payroll each month to contractors.
- Guided the implementation of digital filing systems, enhancing compliance with record-keeping regulations.
Administrative Assistant
Valley Wood
Columbus, GA
04.2013 - 10.2013
- Answer phones/ Multiple phone lines and take messages.
- Prepare time sheets for workers at every location- Vacation & sick leave.
- Keep weekly and monthly reports of all work processed and filed.
- Collect all receipts from workers and cut check for reimbursements.
- Schedule appointments and travel plans for owner.
- Distribute mail to proper correspondent-File if needed.
- Write checks for office supplies and invoices received.
- Implemented advanced spreadsheet functions to analyze operational data and support decision-making.
- Utilized project management software to track progress on administrative initiatives and deadlines.
Clerical Support
Behar, Reid, Melton, Brown, and Taylor CPAs
Columbus, GA
04.2012 - 06.2012
- File paperwork
- Answer multiple phone lines.
- Prepare tax documents and file for clients.
- Submit electronic forms for the current tax season.
- Utilized advanced Excel functions to analyze financial data and generate actionable insights.
- Delivered quality clerical support to staff.
Receptionist
Law Office of Leslie Cohn
Columbus, GA
08.2011 - 11.2011
- Answer multiple phones lines and take messages.
- Schedule appointments.
- File clients' paperwork.
- Create folders for new clients.
Education
Medical Coding-Certificate -
Columbus Technical College
Columbus, GA08-2013
Medical Office Assistant-Certificate -
Columbus Technical College
Columbus, GA08-2011
Diploma -
Tri-County High School
Buena Vista, GA05-2003
Skills
- Typing speed 50 wpm
- Customer service expertise
- Adaptability to responsibilities
- Attention to detail
- Digital and physical filing
- Document preparation and formatting
- File management and data organization
- Google Docs and Sheets proficiency
- Data entry and database management
- Microsoft Office proficiency
- Multi-tasking in fast-paced environments
- Effective communication skills
Certification
- Medical Office Assistant
- Medical Coding Certification
Timeline
Medical Coder/Denial Specialist
Genova Diagnostics
02.2022 - Current
Administrative Assistant
Knox Pest Control
10.2013 - 06.2018
Administrative Assistant
Valley Wood
04.2013 - 10.2013
Clerical Support
Behar, Reid, Melton, Brown, and Taylor CPAs
04.2012 - 06.2012
Receptionist
Law Office of Leslie Cohn
08.2011 - 11.2011
Medical Coding-Certificate -
Columbus Technical College
Medical Office Assistant-Certificate -
Columbus Technical College
Diploma -
Tri-County High School