Heather Hays
Watertown,NY
Summary
Dynamic Quality Services Specialist with a proven track record at The Arc Jefferson - St. Lawrence, adept at fostering collaboration and driving compliance initiatives. Skilled in data analysis and documentation, I excel in promoting ethical practices and delivering impactful training programs, ensuring a culture of accountability and continuous improvement.
Overview
25
25
years of professional experience
Work History
Quality Services Specialist
The Arc Jefferson - St. Lawrence
Watertown, NY
12.2024 - 05.2025
- Led initiatives for the Human Rights Committee as Chair. Monitored and analyzed data on clinician-implemented rights restrictions. Generated reports for Director of Quality Services to support strategic aims.
- Conducted investigations into alleged abuse of persons supported.
- Fostered a positive work environment that encouraged collaboration, innovation, and continuous improvement among team members.
Compliance Auditor
The Arc Jefferson - St. Lawrence
Watertown, NY
01.2018 - 12.2024
- Led Human Rights Committee as Chair.
- Evaluated policies and procedures for regulatory compliance.
- Checked submitted billing for adherence to established guidelines.
- Addressed compliance helpline inquiries promptly. Evaluated contact information to identify trends. Provided reports to Director of Compliance to facilitate strategic planning.
- Promoted ethical decision-making within the organization by serving as a trusted resource for addressing complex compliance questions or concerns.
- Participated in various training and development programs.
- Fostered a culture of accountability by regularly monitoring adherence to regulatory guidelines and reporting non-compliance instances to senior management.
- Delivered comprehensive training programs for employees on key compliance topics, fostering a sound understanding of relevant regulations and best practices.
Quality Services Specialist
The Arc Jefferson - St. Lawrence
Watertown, NY
06.2013 - 01.2018
- Conducted evaluations of program sites to verify adherence to regulations and quality service delivery.
- Conducted investigations into alleged abuse of persons supported.
- Led initiatives as Human Rights Chair.
- Developed comprehensive training programs designed to enhance skill sets of both new hires as well as experienced employees within the organization.
- Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
Treatment Coordinator
The Arc Jefferson - St. Lawrence
Watertown, NY
01.2000 - 07.2013
- Designed personalized service plans to support individual choices and skill maintenance.
- Reviewed completed data frequently to determine progress and effectiveness of the service plans. Reports of data trends and billing documents submitted per guidelines.
- Facilitated access to essential and desired services.
Education
Bachelor Of Science - Special Education
Keuka College
Skills
- Attention to detail
- Listening skills
- Quality inspection
- Data entry
- Documentation and reporting
- Records management
- Progress reporting
- Staff education and training
- Willing to learn
Timeline
Quality Services Specialist
The Arc Jefferson - St. Lawrence
12.2024 - 05.2025
Compliance Auditor
The Arc Jefferson - St. Lawrence
01.2018 - 12.2024
Quality Services Specialist
The Arc Jefferson - St. Lawrence
06.2013 - 01.2018
Treatment Coordinator
The Arc Jefferson - St. Lawrence
01.2000 - 07.2013
Bachelor Of Science - Special Education
Keuka College