Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Heather Hayward

Gillette,WY

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Bookkeeper

Langendorfer Properties/GC Money
Gillette, WY
11.2019 - Current
  • Maintained and reconciled general ledger accounts.
  • Conducted monthly bank reconciliations.
  • Performed month-end closing activities.
  • Ensured accuracy in all accounting entries and records.
  • Generated invoices for clients and tracked payments received from customers.
  • Posted journal entries to the general ledger system accurately and timely.
  • Reconciled intercompany accounts on a regular basis.
  • Entered deposits, credit card charges and sales entries to facilitate cash management.
  • Analyzed loan applications and supporting documents to determine eligibility for approval.
  • Reviewed credit reports and financial information to evaluate creditworthiness of applicants.
  • Submitted loan applications to underwriting department for review and approval process.

Tax Preparer

Jackson Hewitt
Gillette, WY
10.2022 - 01.2024
  • Compiled data from clients to accurately complete tax forms.
  • Reviewed prior year's returns for accuracy and completeness before submitting them.
  • Assisted customers with any questions they had about their taxes or filing status.
  • Filed electronically through approved software programs.

Cashier

Walmart
Gillette, WY
08.2015 - 09.2018
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Performed other duties as assigned by management.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Worked closely with front-end staff to assist customers.

Customer Service Cashier

WalMart
Gillette, WY
10.2011 - 03.2014
  • Greeted customers and provided friendly customer service.
  • Operated cash registers to process payments for goods and services.
  • Resolved customer complaints in a professional manner.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
  • Answered phone calls to assist customers with questions and orders.
  • Processed customer payments quickly and returned exact change and receipts.

Education

Associate of Applied Science - Medical Billing And Coding

Ameritech College of Healthcare
Draper, Utah
09-2015

Skills

  • General ledger maintenance
  • Quickbooks
  • Account Reconciliation
  • Customer Relations

Affiliations

  • Bookworm
  • Music
  • Travel

Certification

  • Health and Life Insurance License
  • Medicare Certification

References

References available upon request.

Timeline

Tax Preparer

Jackson Hewitt
10.2022 - 01.2024

Bookkeeper

Langendorfer Properties/GC Money
11.2019 - Current

Cashier

Walmart
08.2015 - 09.2018

Customer Service Cashier

WalMart
10.2011 - 03.2014

Associate of Applied Science - Medical Billing And Coding

Ameritech College of Healthcare

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Heather Hayward