Summary
Overview
Work History
Education
Skills
Timeline
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Heather Headley

Anniston

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

17
17
years of professional experience

Work History

Owner/Operator Headley Flower Farm

Headley Flower Farm
01.2021 - Current
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Expanded product offerings by researching market trends and identifying potential growth opportunities.
  • Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decision making.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Piano Insructor

Headley Piano Studio
09.2008 - Current
  • Communicated regularly with parents to provide information about children's progress and challenges.
  • Prepared students for recitals, competitions, and exams, resulting in numerous successes and awards.
  • Established strong music foundation with students by incorporating basic music theory into weekly lessons.
  • Assisted students in developing self-discipline through consistent practice routines and goal-setting strategies.
  • Inspired a love of music in students through creative approaches to teaching piano repertoire from various genres and periods.

Leasing Agent

Ratchford Properties
03.2010 - 10.2010
  • Performed background and reference as part of screening process of prospective tenants.
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.
  • Collaborated with maintenance staff to ensure timely completion of work orders, resulting in satisfied residents.
  • Recruited new residents through website advertising and marketing.
  • Collected monthly rent payments and other fees, always properly recording, and processing money.
  • Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
  • Distributed and followed up on tenant renewal notices.
  • Participated in property inspections to prepare for move-ins and move-outs.

Music Library Assistant

Ball State University
08.2009 - 05.2010
  • Organized library shelves, materials and equipment in clear, alphabetized order.
  • Maintained a well-organized collection through diligent shelving, shelf-reading, and inventory management tasks.
  • Answered questions from patrons and helped to find desired materials.
  • Handled check-in and check-out process of library books and materials at circulation desk.
  • Contributed to the library''s overall mission by performing additional tasks or responsibilities as assigned, adapting quickly to new challenges and demands.
  • Researched and implemented an effective system of categorization for material.

Education

Graduate Studies - Piano Performance And Pedagogy

Ball State University
Muncie, IN

Bachelor of Arts - Music

Jacksonville State University
Jacksonville, AL
08-2008

Skills

  • Customer service
  • Verbal and written communication
  • Small business operations
  • Project management
  • Organization skills
  • Time management
  • Initiative-taking

Timeline

Owner/Operator Headley Flower Farm

Headley Flower Farm
01.2021 - Current

Leasing Agent

Ratchford Properties
03.2010 - 10.2010

Music Library Assistant

Ball State University
08.2009 - 05.2010

Piano Insructor

Headley Piano Studio
09.2008 - Current

Graduate Studies - Piano Performance And Pedagogy

Ball State University

Bachelor of Arts - Music

Jacksonville State University

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Heather Headley