Heather Hedrick
Henderson,NV
Summary
Highly motivatedType Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work History
Kitchen Assistant
Pinecrest Sloan Canyon
Henderson, NV
08.2020 - Current
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Cleaned and organized kitchen stations to promote team efficiency.
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Distributed food during busy peak periods to drive customer satisfaction.
- Promoted accident prevention through proper and acceptable levels of sanitation and cleanliness of kitchen.
- Operated standard kitchen equipment with focus on safety and sanitation.
- Followed company safety and security policies and procedures when reporting maintenance needs and unsafe work conditions.
Sales Associate
Quiltique
Henderson, NV
05.2018 - 11.2021
- Engaged with customers to build rapport and loyalty.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Processed product returns and assisted customers with other selections.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
- Maintained records related to sales, returns and inventory availability.
Assistant Manager
Gymboree
Henderson, NV
04.2014 - 12.2017
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Created employee schedules to align coverage with forecasted demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Introduced new products or services, increased marketing activities and improved customer service to drive sales.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Recognized staff for contributions to company success to foster engagement and increase productivity.
Education
Diploma -
Plainfield HS
Plainfield Il 08.1994 - 05.1998
Cosmetology - Hair Design
Professionals Choice Hair Design Academy
Joliet, IL 06.1996 - 08.1998
Skills
Stocking and replenishing
Cash Handling
Professional demeanor
Client Service
Relationship building
Shipment processing
Social perceptiveness
Problem-solving skills
Point of sale operation
Excellent people skills
Timeline
Kitchen Assistant
Pinecrest Sloan Canyon
08.2020 - Current
Sales Associate
Quiltique
05.2018 - 11.2021
Assistant Manager
Gymboree
04.2014 - 12.2017
Cosmetology - Hair Design
Professionals Choice Hair Design Academy
06.1996 - 08.1998
Diploma -
Plainfield HS
08.1994 - 05.1998