Heather Heeke
Altamonte Springs,FL
Summary
Compassionate caregiver with experience at SeniorCare, skilled in daily living assistance and emotional support. Proven ability to build strong relationships and effectively communicate with clients and families. Demonstrated time management and problem-solving skills, ensuring clients' needs are met with dignity and respect.
Overview
16
16
years of professional experience
Work History
Caregiver, Special Needs
SeniorCare
Orlando, FL
09.2020 - Current
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Prepared meals and snacks and fed clients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Communicated well both verbally and in writing with clients, guardians, and medical professionals.
Cashier
Home Depot
Lake Mary, FL
09.2013 - 06.2014
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier
Old Time Pottery Inc.
Ocoee, FL
01.2010 - 12.2012
- Worked flexible schedule and extra shifts to meet business needs.
- Addressed customer needs and made product recommendations to increase sales.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Used POS system to enter orders, process payments and issue receipts.
Education
Certificate - Massage Therapy
Everest University
Orlando, FL06-2014
Associate of Science - Business Administration And Management
Valencia College
Orlando, FL06-1995
Skills
- Daily living assistance
- Active listening
- Time management
- Problem-solving
- Relationship building
- Stress management
- Team collaboration
- Safety awareness
- Crisis intervention techniques
- Personal hygiene support
- Emotional support
- Personal care assistance
Languages
French
Limited Working
Timeline
Caregiver, Special Needs
SeniorCare
09.2020 - Current
Cashier
Home Depot
09.2013 - 06.2014
Cashier
Old Time Pottery Inc.
01.2010 - 12.2012
Certificate - Massage Therapy
Everest University
Associate of Science - Business Administration And Management
Valencia College