Heather Heier
Plymouth,WI
Summary
Dynamic customer service professional with a proven track record at Pick N Save, excelling in relationship building and critical thinking. Enhanced customer satisfaction through effective complaint resolution and training initiatives. Skilled in payment processing and data entry, consistently delivering high-quality service in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Customer Service Representative/Floor Supervisor
Pick N Save
2023.10 - Current
- Resolved customer inquiries and issues efficiently, ensuring high satisfaction levels.
- Assisted in training new staff on product knowledge and customer service protocols.
- Processed transactions accurately using point-of-sale systems, enhancing checkout efficiency.
- Collaborated with team members to improve service delivery and streamline operations.
- Handled customer complaints with empathy, providing timely solutions to enhance loyalty.
- Implemented feedback mechanisms to gather customer insights, driving improvements in service quality.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Bagger
MilkSpecialties
2023.08 - 2023.10
- Operated bagging machines to ensure efficient packaging of dairy products.
- Collaborated with team members to maintain cleanliness and organization in work area.
- Implemented quality control measures to verify product integrity before shipping.
- Assisted in training new employees on proper bagging techniques and safety protocols.
- Adhered to safety standards, contributing to a safe working environment for all staff members.
Education
High School Diploma -
Plymouth Comprehensive High School
Plymouth, WI06.1992
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Payment processing
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Scheduling
Timeline
Customer Service Representative/Floor Supervisor
Pick N Save
2023.10 - Current
Bagger
MilkSpecialties
2023.08 - 2023.10
High School Diploma -
Plymouth Comprehensive High School