Heather Hemmelman
Heartwell,NE
Summary
Dedicated professional with experience in customer service and crafting operations. Strong communication and time management skills enhance collaboration and customer satisfaction. Eager to contribute to team success through innovative crafting solutions and effective inventory management.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Crafter
Pacha Soap
Hastings, NE
04.2024 - 03.2025
- Crafted handmade Froth Bombs using organic ingredients and sustainable practices.
- Participated in training sessions to improve packaging techniques and procedures.
- Stacked completed packages onto pallets for shipment.
- Assembled boxes, crates, and pallets using hand tools or automated equipment.
- Maintained a clean and organized workstation to ensure safety and efficiency.
- Collaborated with team members to meet daily production goals.
- Assisted in inventory management by tracking raw materials and supplies.
- Followed recipes precisely to create consistent product quality.
- Participated in training sessions to learn new crafting techniques and tools.
- Developed new crafting techniques to create unique pieces for customers.
- Assisted with the design and development of custom craft projects for clients.
- Collaborated with other crafter's on developing innovative ideas for creating new products.
- Maintained inventory records of all supplies used in crafting projects.
- Troubleshot technical issues with machinery used during production processes.
- Ensured that all necessary documents were completed accurately prior to shipment of goods.
- Followed safety protocols while operating heavy machinery and using sharp tools in the workshop area.
- Used power tools to fabricate and make modifications on products.
- Operated packaging machinery to ensure efficient product handling.
- Inspected products for quality and compliance with standards.
- Labeled packages accurately for shipment and distribution.
- Collaborated with team members to maintain workflow efficiency.
Customer Service Representative
Xpanxion
Remote , NE
12.2022 - 08.2023
- Assisted customers with inquiries and issues via phone and email.
- Provided product information and guidance to enhance customer satisfaction.
- Managed customer accounts and processed orders efficiently.
- Collaborated with team members to resolve complex customer concerns.
- Documented interactions and updated customer records accurately in systems.
- Trained new team members on customer service protocols and tools.
- Utilized company software to track service requests and responses effectively.
- Maintained a positive attitude while handling challenging customer interactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong relationships with customers by providing personalized assistance and support.
- Coordinated project timelines with team members and stakeholders for effective execution.
- Facilitated communication between departments to ensure project alignment and clarity.
- Managed project documentation, including schedules, budgets, and resource allocations.
- Organized regular status meetings to review progress and address potential issues.
- Assisted in developing project plans outlining scope, objectives, and deliverables.
- Supported risk management efforts by identifying potential challenges early on.
- Developed training materials for onboarding new team members.
- Conducted skill assessments to identify training needs within the team.
- Monitored training progress and provided ongoing support to team members.
- Collaborated with management to align training programs with company goals.
- Implemented feedback mechanisms to improve training sessions and materials.
Paraeducator, Special Education
Hastings Public Schools
Hastings, Nebraska
04.2021 - 11.2021
- Assisted teachers in implementing individualized education plans for students.
- Supported students during classroom activities and transitions throughout the day.
- Facilitated small group instruction to reinforce learning concepts and skills.
- Collaborated with staff to adapt materials for diverse learning needs.
- Monitored student behavior and provided positive reinforcement during lessons.
- Helped maintain a safe and organized classroom environment for all learners.
- Participated in professional development workshops to enhance instructional strategies.
- Supervised field trips for special education classes ensuring safety at all times while providing educational opportunities outside the regular classroom setting.
- Assisted in the development and implementation of individualized education plans for students with special needs.
- Supported classroom teachers in creating a positive learning environment for all students.
- Developed instructional materials that met the unique needs of each student's learning style.
- Collaborated with other professionals such as occupational therapists, speech pathologists, psychologists and social workers to provide comprehensive support services to special needs students.
Cashier
CPI Premier Stop
Hastings , NE
11.2020 - 03.2021
- Processed customer transactions efficiently at a busy convenience store.
- Assisted customers with product inquiries and recommendations.
- Maintained cleanliness and organization of checkout area and store shelves.
- Handled cash, credit, and debit transactions accurately and securely.
- Trained new cashiers on operational procedures and customer service standards.
- Monitored stock levels and restocked items as needed throughout shifts.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Trained new staff on COVID-19 support protocols and procedures.
Clerk
Dollar General
Hastings , NE
08.2017 - 05.2018
- Assisted team members with administrative tasks and project support.
- Communicated effectively with clients to address inquiries and requests.
- Trained new clerks on office procedures and software applications.
- Assisted customers with inquiries and complaints in a professional manner.
- Answered phones in a courteous manner while providing excellent customer service.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Processed customer transactions efficiently at a busy convenience store.
- Maintained cleanliness and organization of checkout area and store shelves.
Education
High School Diploma -
Grand Island Senior High
Grand Island, NE08-2002
Some College (No Degree) - Early Childhood Education and Care
Central Community College
Grand Island, NESkills
- Packaging operations
- Crafting techniques
- Team collaboration
- Customer relationship management
- Communication skills
- Time management
- Safety compliance
Certification
NAMI Peer Support Specialist
References
References available upon request.
Timeline
Crafter
Pacha Soap
04.2024 - 03.2025
Customer Service Representative
Xpanxion
12.2022 - 08.2023
Paraeducator, Special Education
Hastings Public Schools
04.2021 - 11.2021
Cashier
CPI Premier Stop
11.2020 - 03.2021
Clerk
Dollar General
08.2017 - 05.2018
High School Diploma -
Grand Island Senior High
Some College (No Degree) - Early Childhood Education and Care
Central Community College