Heather Hemphill
Mooresville ,NC
Summary
I am an organized and friendly professional, able to establish long-term, positive and energetic relationships with co-workers, and outside resources, while providing the upmost customer service to a wide customer base
Overview
22
22
years of professional experience
Work History
Receptionist
LKN Creations
Cornelius, NC
09.2021 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Cultivated positive relationships with clients through a professional demeanor and excellent interpersonal skills.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Reduced waiting times for visitors by implementing more efficient check-in process.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Facility Revenue Technician (GS-0301-07, step 1)
NCCPAC, Dayton VA Medical Center
Dayton, Oh
05.2015 - 08.2017
- Validates and audits potential third-party reimbursable insurance claims.
- Reviews first-party receivables, ensuring the accuracy of co-pays, conversions, and other non-automated co-payment activities.
- Organizes and retrieves computerized data. Evaluates and performs a detailed analysis of data received from various sources.
- Reviews documents, reports, and applications for completeness and accuracy.
- Generates reports on a variety of data. Enters information into an automated tracking system.
- Provides patient education and assistance about services.
- Provides appropriate answers to customer service inquiries regarding accounts receivable, means, and co-payment testing, and health insurance-related issues.
- Provides helpful and courteous service to insurance carriers, and other business entities.
- Establishes and maintains an effective working relationship with coworkers.
- Salary: $40,785 per year.
Medical Administrative Assistant
Ellis & Badenhausen Orthopedics
Louisville, Kentucky
02.2014 - 12.2014
- Medical histories and recording vital signs.
- Explaining treatment procedures to patients, preparing patients for examination, and assisting the physician during the examination.
- Collection and preparation of laboratory specimens, or performing basic laboratory tests on the premises.
- Disposal of contaminated supplies, and sterilization of medical instruments.
- Arranging examining-room instruments and equipment.
- Purchasing and maintaining supplies and equipment, including medical devices and prosthetics.
- Arranged for hospital admission and laboratory services.
- Prosthetic inventory management, and handling billing and bookkeeping.
- Administrative duties included answering telephones, greeting patients, updating and filing patients' medical records, filling out insurance forms, handling correspondence, and scheduling appointments.
- Salary: $13.00 per hour.
Medical Office Manager
Kentuckiana Perinatology
12.2013 - 12.2014
- Provided direct supervision to all the disciplines providing care in an OB/GYN clinic, including nursing, clinic support staff, business staff, and others.
- The number of staff directly supervised by the incumbent will be between 10 and 15.
- Responsible for all issues that affect nursing, including standards of practice, credentialing, training, functional statements, position descriptions, proficiency reports, performance appraisals, policies, procedures, protocols, and competencies.
- Developed effective relationships with patients, maintaining cultural sensitivity when assisting in patient care or discussing any complaints from patients relating to treatment and standards of care.
- Significant customer interactions with physicians, mid-level providers, and nursing providers.
- Specialized experience in HR practices and principles.
- Proficient in marketing strategies.
- Salary: $45,000
Certified Nursing Assistant
Penrose St. Francis
Colorado Springs, CO
03.2010 - 09.2010
- Provided patient care in an outpatient surgical department, as well as providing patient care in a Post Anesthesia Care Unit (PACU).
- Assisted in administering treatment such as catheterizations, irrigations, enemas, as well as massages, as directed by a physician and/or a nurse.
- Answers patient calls, lights, or intercom systems to determine the patient's needs.
- Applied clean bandages, slings, or support bandages, as directed by a physician or nursing staff.
- Assisted in the development of prosthetic devices.
- Clean and sanitize patients' rooms, bathrooms, examination rooms, or other patient areas.
- Directly communicated with patients to ascertain their feelings or need for emotional support.
- Documented or reported observations of patient behavior, complaints, or physical symptoms to the nursing staff.
- Successful in providing clerical and administrative assistance in a clinic and hospital setting, to include scheduling appointments and updating patient information in electronic medical records.
- Salary: $11.40
Certified Nursing Assistant
Memorial Hospital
Colorado Springs, CO
03.2008 - 09.2008
- Provided patient care in a surgical/trauma unit.
- Ability to monitor the status of medical devices, such as chest tubes, NG tubes, and continuous peritoneal feeding tubes.
- Assisted in administering treatment such as catheterizations, irrigations, enemas, as well as massages, as directed by a physician and/or a nurse.
- Answers patient calls, lights, or intercom systems to determine the patient's needs.
- Applied clean bandages, slings, or support bandages, as directed by a physician or nursing staff.
- Assisted in the development of prosthetic devices.
- Clean and sanitize patients' rooms, bathrooms, examination rooms, or other patient areas.
- Directly communicated with patients to ascertain their feelings or need for emotional support.
- Documented or reported observations of patient behavior, complaints, or physical symptoms to the nursing staff.
- Successful in providing clerical and administrative assistance in a clinic and hospital setting, to include scheduling appointments and updating patient information in electronic medical records.
- Salary: $11.04
Certified Nursing Assistant
Professional Home Healthcare
Colorado Springs, CO
12.2007 - 09.2008
- Provided specialized, direct patient care in the patient's home.
- Assisted in administering treatment such as catheterizations, irrigations, enemas, as well as massages, as directed by a physician and/or a nurse.
- Answers patient calls, lights, or intercom systems to determine the patient's needs.
- Applied clean bandages, slings, or support bandages, as directed by a physician or nursing staff.
- Assisted in the development of prosthetic devices.
- Clean and sanitize patients' rooms, bathrooms, examination rooms, or other patient areas.
- Directly communicated with patients to ascertain their feelings or need for emotional support.
- Documented or reported observations of patient behavior, complaints, or physical symptoms to the nursing staff.
- Successful in providing clerical and administrative assistance in a home setting, to include scheduling appointments and updating patient information in electronic medical records.
- Able to maintain strict timelines and guidelines without direct supervision, and have the ability to prioritize tasks to be more efficient.
- Salary: $10.00
Customer Account Specialist
Cardinal Health
Radcliff, KY
03.2006 - 04.2007
- Supervised and maintained dedicated accounts, including doctors' offices and surgery centers, throughout the country.
- Provided customer service for dedicated accounts that required placing normal, time-sensitive, and rush orders.
- Processed returns, and contacted direct medical vendors for product availability.
- Performed data entry, phone conferencing, faxing sensitive documents, scheduling shipments, and providing account information to customers, supervisors, and account sales representatives.
- Managed administrative and automated order systems.
- Monitored medical supply status, and tracked delivery status to ensure products arrived as scheduled.
- Salary: $11.00
Assistant Office Manager
Ledic Management Group
08.2003 - 06.2006
- Planned, directed, and coordinated the selling and leasing of residential properties.
- I met with potential and current tenants, and provided related information.
- Directed and coordinated the activities for staff members and subordinates.
- Prepared reports that summarized the financial and operational status of the property.
- Successfully managed and oversaw maintenance and administrative operations for over 300 units.
- Collected monthly rent, fees, and deposits.
- Coordinated employee and residential activities.
- Salary: $10.00
Office Manager
Liberty Tax Service
Elizabethtown, KY
12.2005 - 03.2006
- Provided technical and administrative supervision while overseeing daily operations.
- Successfully maintained a fast-paced federal and state tax preparation office with two subordinates.
- Evaluated the work performance of subordinates to ensure accuracy.
- Filed tax information to the IRS.
- Performed customer service while maintaining customer confidentiality.
- Handled cash flow, made deposits, and issued refund checks to patrons.
- Performed data entry, set appointments, provided phone service, and sent faxes.
- Performed human resources task, i.e. Employee interviews and payroll certification.
- Salary: $11.00
Mechanic/Supply Manager
Camber Corp.
Killen/Fort Hood, TX
09.2004 - 05.2005
- Assisted in a reset of military vehicles post-war deployment.
- Maintained parts inventory and examined parts for defects, such as breakage, or excessive wear.
- Made repairs and replaced components of military equipment.
- Ran a diagnostic test on the repaired equipment to verify the adequacy of the repairs.
- Managed mechanical parts inventory.
- Salary: $16.00
Education
Associate of Science (AS) - Medical Administrative Assistant
Ultimate Medical Academy
Tampa, FL04.2013
Skills
- Customer service: extensive experience in customer service, with a particular interest in the medical field
- Medical background: over nine years of experience in the medical field, proficient in medical terminology and practices in the following specialties: surgical, PACU, trauma, obstetrics, and orthopedics and prosthetics
- Computer skills: Advanced proficiency in Microsoft Office, including Word, Excel, PowerPoint, and Access, highly experienced in CPRS, VISTA, HURON, and Booker
Enlisted Service Member
- Honorable Discharge
- November 2001-July 2003
- Please refer to DD-214
Timeline
Receptionist
LKN Creations
09.2021 - Current
Facility Revenue Technician (GS-0301-07, step 1)
NCCPAC, Dayton VA Medical Center
05.2015 - 08.2017
Medical Administrative Assistant
Ellis & Badenhausen Orthopedics
02.2014 - 12.2014
Medical Office Manager
Kentuckiana Perinatology
12.2013 - 12.2014
Certified Nursing Assistant
Penrose St. Francis
03.2010 - 09.2010
Certified Nursing Assistant
Memorial Hospital
03.2008 - 09.2008
Certified Nursing Assistant
Professional Home Healthcare
12.2007 - 09.2008
Customer Account Specialist
Cardinal Health
03.2006 - 04.2007
Office Manager
Liberty Tax Service
12.2005 - 03.2006
Mechanic/Supply Manager
Camber Corp.
09.2004 - 05.2005
Assistant Office Manager
Ledic Management Group
08.2003 - 06.2006
Associate of Science (AS) - Medical Administrative Assistant
Ultimate Medical Academy