Heather Henderson
Medication Aide
Tumwater,Washington
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the medical industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
1
1
year of post-secondary education
4
4
years of professional experience
Work History
Medication Aide
JEA Olympics West Retirement Inn
Olympia, Washington
07.2020 - Current
- Took patient vital signs, height and weight measurements and monitored patient wellbeing.
- Kept digital records of patient details, medications, and other activities for approximately 50 patients.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Administered prescribed drugs to high-volume patient caseload.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
Customer Service Representative
Affiliated Computer Services/Xerox
Tumwater, Washington
07.2009 - 09.2010
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended cell phones and plan options to customers, thoroughly explaining details.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Educated customers on promotions to enhance sales.
Child Care Provider
Angela Robinson, DCYF
Olympia, WA
09.2019 - 04.2020
- Developed lessons and activities to promote children's physical and emotional development.
- Worked with children individually and in groups to teach social, communicative and problem-solving skills.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
Nursing Assistant, Certified.
Providence Mother Joseph's Care Center
Olympia, Washington
06.2017 - 05.2019
- Escalated agitated patients and family members.
- Prioritized tasks.
- Interpreted and communicated company policy and safety protocols.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
Education
Nursing Assistant
South Puget Sound Community College
01.2017 - 04.2017
Bachelor's degree - Business Management
American InterContinental University
10.2011 - 10.2012
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Word
Complaint resolution
Professional telephone demeanor
Technical Support
Professional bedside manner
Vital Signs Monitoring
Medication Stock Maintenance
Timeline
Medication Aide
JEA Olympics West Retirement Inn
07.2020 - Current
Child Care Provider
Angela Robinson, DCYF
09.2019 - 04.2020
Nursing Assistant, Certified.
Providence Mother Joseph's Care Center
06.2017 - 05.2019
Nursing Assistant
South Puget Sound Community College
01.2017 - 04.2017
Bachelor's degree - Business Management
American InterContinental University
10.2011 - 10.2012
Customer Service Representative
Affiliated Computer Services/Xerox
07.2009 - 09.2010
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